Branch Manager

Job summary

The Branch Manager directs day-to-day operations, manages provincial accounts, and supports the Regional Director in driving revenue and employee retention. They are responsible for implementing company initiatives, managing inventory, and providing technical guidance on pesticide application.

Job details

Rentokil-Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding, it has been an industry leader in pest control. Our certified specialists use innovative technologies to protect millions of homes and businesses throughout Canada. Under the supervision of the Regional Director, the duties and responsibilities of the Branch Manager include, But Are Not Limited To, The Following  Direct the day-to-day activities of the Operations Managers  Manage and grow provincial accounts  Build and maintain relationships with key clients  Assist Regional Director with revenue growth, employee and customer retention  Respond to new customer sales requests and inquiries  Manage existing customer service requests, inquiries and escalations  Ability to provide support in managing employee or customer issues that Operations Managers may have  Be knowledgeable of technical data concerning pesticides used, and their application in accordance to the label  Learn and provide technical know-how on leading industry trends  Implement company programs, initiatives, and current operational guidelines  Accountable for operating within company and business unit policies and procedures; create an environment that motivates employees to be successful  Maintain Inventory Control, including ordering; truck and account audits; warehouse inventory counts etc. Requirements  Perform other duties as required  5 years industry experience, or equivalent combination of education is an asset  5 years' experience managing managers in a fast-paced environment required  Strong Business acumen  Ability managing and leading assigned projects and employees  Ability to manage administrative duties along with field work  Excellent organizational and time management  Proficiency in written and verbal communication  Excellence in clear and concise feedback, performance management and coaching  Attention to detail and analytical skills  Knowledge of Microsoft Office and Google applications (Word, Excel, Outlook, PowerPoint/ Documents, Sheets, Gmail, and Slides) at an intermediate level  Valid driver's License  Valid Pest Control License or willing to obtain  High school diploma; university degree preferred  Licenses/certificates as required by federal and provincial regulations  Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times  Ability to work at heights and lift in excess of fifty pounds Benefits A career with Rentokil-Terminix is exactly that - a professional trajectory filled with opportunity. We pride ourselves on being a world class team that rewards high performance. We offer competitive pay on a bi-weekly pay schedule and many of our roles offer incentives based on performance and providing exceptional customer experience. You are paid during your training, and any certifications you require the company will pay for! Company vehicle! You can reduce the expense of paying for gas or insurance on your personal vehicle. Company phone! A work phone and monthly plan is provided for you, which can be used for personal use. So, ditch the phone bill and save some more cash. Uniforms are provided, so you do not need to pay for your own work clothes. We pay for 100% of the cost of your steel toes, once per year. We have a matching RRSP program up to 3.5% of your base salary per year! Paid sick AND vacation days! Rentokil-Terminix is an equal opportunity employer. If you require any accommodations at any point during the interview process, please get in touch with our HR Department.

What you’ll do

The Branch Manager directs day-to-day operations, manages provincial accounts, and supports the Regional Director in driving revenue and employee retention. They are responsible for implementing company initiatives, managing inventory, and providing technical guidance on pesticide application.

Requirements

Candidates need 5 years of experience managing managers in a fast-paced environment and a valid driver's license. A high school diploma is required, though a university degree and a Pest Control License are preferred.

Benefits

• Competitive pay • Performance incentives • Paid training • Paid certifications • Company vehicle • Company phone • Uniforms provided • Steel toe boot allowance • Matching RRSP program up to 3.5% • Paid sick days • Paid vacation days

Listed skills

• Time management · Preferred
• Inventory Control · Preferred
• Operations Management · Preferred
• Google Workspace · Preferred
• Account Management · Preferred
• Microsoft Office · Preferred
• Coaching · Preferred
• Project management · Preferred
• Client Relationship Management · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Operations Management
• Account Management
• Client Relationship Management
• Revenue Growth
• Customer Retention
• Performance Management
• Coaching
• Inventory Control
• Business Acumen
• Time Management
• Written and Verbal Communication
• Analytical Skills
• Microsoft Office
• Google Workspace
• Project Management
• Conflict Resolution

Job areas

• Management & Leadership
• Environmental & Sustainability
• Customer Service & Support
• Sales
• Trades