Customer Service Representative

Job summary

The Customer Experience Representative is responsible for managing customer relationships, processing orders, and resolving complaints via phone and email. They also coordinate field technician schedules and actively promote company products and services.

Job details

Customer Service Representative Target Specialty Products (TSP) is leading North American Distributor serving the Professional Turf and Pest Management industries. We proudly support a wide range of sectors including: Pest Management Professionals (PMPs), golf course management, lawn care operators, municipalities and sports turf. with a network of 100+ experienced sales representatives across Canada and the US and more then 45 conveniently located branch locations, we are committed to delivering top-tier products, solutions and support tailored to the unique needs of out customers. Our strategic focus to build the largest local presence in Canada ensures fast, reliable service and a deep understanding of regional challenges. We currently operate warehouse facilities in BC, AB, QC and ON positioning us to provide timely distribution and support across the country. Address: 3325 N. Service Road, Units 104 & 105 Burlington, ON L7N 3G2 Salary: $20-$21/Hr. Work hours: 8 am - 4pm EST The duties and responsibilities of the Customer Service Representative include, but are not limited to, the following: Maintaining strong customer relationships by handling questions and concerns with speed and professionalism Receiving and placing customer service telephone calls, completing web forms and responding to emails Entering and processing orders for new and existing customers Investigating issues and resolving customer complaints Updating and managing customer databases Providing an outstanding customer experience to all customers Available to work as required based on customer needs At least one year’s experience in a Customer service role is a tremendous asset Proficient with Google platform (Gmail, and other applicable computer programs) Bilingual English/French an asset High school diploma – College preferred Persuasive communication skills and lots of personality! Sales oriented, has the ability to identify sales opportunities within a service environment Energetic, positive and self motivated Naturally empathetic, with the ability to build a strong rapport Excellent communication and listening skills - both verbal and written Professional demeanor, stellar phone etiquette Able to perform successfully in a high paced, results-oriented environment Ability to build relationships and communicate with a broad range of people Well organized, energetic and reliable Ability to work independently in a busy environment Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times You are paid during your training! Great benefits - Medical, Dental, and Vision Employer-matched RRSP program up to 3.5% of your base salary per year Paid sick and vacation days Short and long-term disability Life Insurance Competitive compensation Target Specialty Products is an equal opportunity employer. If you require any accommodations at any point during the interview process, please get in touch with our HR Department. Target Specialty Products is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply for positions. Target Specialty Products is committed to provide accommodations to applicants with disabilities throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Please ensure to inform us if you require accommodation during any stage of the recruitment process. Applicants must be currently authorized to work in Canada. Please note that Target Specialty Products does not provide Labour Market Impact Assessment (LMIA) sponsorship, work permit support, or assistance with work permit renewals.

What you’ll do

The Customer Experience Representative is responsible for managing customer relationships, processing orders, and resolving complaints via phone and email. They also coordinate field technician schedules and actively promote company products and services.

Requirements

Candidates must have at least one year of call center experience and proficiency in Microsoft Office programs. A high school diploma is required, with a preference for college-level education.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Employer-matched RRSP program
• Paid sick days
• Paid vacation days
• Short-term disability
• Long-term disability
• Life insurance

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Sales · Preferred
• Microsoft Office · Preferred
• Data entry · Preferred
• Communication Skills · Preferred
• Relationship Building · Preferred
• Conflict Resolution · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Order processing
• Database management
• Communication skills
• Phone etiquette
• Sales
• Problem solving
• Microsoft Office
• Outlook
• Data entry
• Relationship building
• Time management
• Professionalism
• Bilingualism
• Conflict resolution
• Empathy
• Golf Course Maintenance
• Tactfulness
• Energetic
• Bilingual (French/English)
• Self-Motivation
• ASP.NET
• Chemistry
• Management
• Business Process
• Customer Service
• Communication
• Forestry
• Warehousing
• Impact Assessment
• Labor Economics
• Landscape Maintenance
• Lawn Care
• Microsoft Outlook
• Persuasive Communication
• Telephone Skills
• Solution Selling
• Technical Sales
• Prioritization
• Customer Complaint Resolution
• Webforms

Job areas

• Customer Service & Support
• Sales
• Administrative
• Customer Experience Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

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