Inside Sales Associate II

Job summary

The Inside Sales Associate is responsible for growing revenue and increasing margins by managing assigned accounts and identifying new customer opportunities. They will perform outbound calls, educate customers on product lines, and provide an exceptional shopping experience across multiple channels.

Job details

ADI Global Distribution is hiring an Inside Sales Associate who will increase market share, uncover new opportunities, and provide solutions to customer's needs that result in continued long-term customer partnerships. ADI is North America’s leading wholesale distributor of security and low-voltage products. We are passionate about helping customers prosper in this exciting and growing marketplace. We understand the business of customer service but more importantly, we understand that our people are our greatest asset. We take pride in having the largest and most well-trained team of sales and technical professionals which make us an indispensable partner to our customers. Are you ready to be the reason we are considered the best in the industry? Apply today and learn more about our culture of performance, customer service, team member development, and endless opportunities. This position is not eligible for US visa sponsorship. JOB DUTIES: Grow Customer Accounts for Profit Meet performance targets by growing revenue and increasing the margin of assigned accounts. Increase order size, grow customer transactions, and leverage pricing tools to improve margin percentage. Increase customer base by adding new customers Identify opportunities and convert customer purchases from competition Manage all existing accounts through steady communication using the Customer Database Make Outbound Calls and reach a minimum number of calls every day to present leads. Build Customer Relationship Promote positive relationships within the ADI organization to encourage team sales and promote exceptional customer service for customers. Educate customers about new products and product lines by keeping abreast of new developments in the industry. Maintain and update customer interactions in the tracking system Demonstrate Product Knowledge Apply knowledge of products and/or services and sell it to customers Explain features and advantages to customers in entire non-technical terms Stay up to date on new offerings, and technology trends through Industry News, and various other sources. Create Brand Value - Promote ADI Leverage ADI Resources, Services, and Programs to educate customers Provide exceptional shopping experience in-store, by phone, and online. YOU MUST HAVE: 1 year of Sales Experience Excellent verbal and written communication skills Computer literacy skills – Basic Knowledge to Operate Microsoft Office Desire to be in a Sales role and be accountable for Sales Revenue WE VALUE: Prior experience in the Retail / Hospitality / Customer Service Industry with an ability to negotiate and understanding of marketing skills Knowledge of Customer Relationship Management Tools Candidates who thrive in a fast-paced result-driven environment by meeting and exceeding all goals and targets Prior distribution experience Excellent Negotiation Skills Ability to work as part of a team and autonomously Highly competitive Sales Skills with a desire to contribute to a winning team/organization WHAT'S IN IT FOR YOU: Monday to Friday working hours - no weekends Opportunity to progress within a global business The typical base salary for this role, ranges from CAD $40,000 to $56,000 per year but varies by specific work location. Within a range, ADI determines base pay for an individual based on various factors, including market conditions, skills, and experience You are eligible to participate in a Sales Incentive Plan (SIP). This incentive is considered variable incentive pay. You can earn an annual sales incentive which is expressed as a percentage (42.86%) of your annual salary. This amount will be prorated based on your hire date. Attaining your sales targets will allow you to achieve 100% of your variable incentive pay. However, overdriving those targets will enable you to increase your variable incentive pay for the SIP performance period. #LI-KJ1 ADI is a leading global distributor and solutions provider of security, AV, and smart living technologies, helping professionals deliver smarter, safer, and more connected experiences for homes and businesses around the world. Through trusted brands, exclusive solutions, and strong industry partnerships, ADI supports more than 110,000 customers across residential and commercial markets globally. From security and video surveillance to networking, audio, automation, fire, and connected technologies, ADI offers a broad portfolio of products, services, and software designed to support the evolving needs of integrators, installers, and technology professionals. With a global team spanning operations, sales, supply chain, digital, customer experience, engineering, and more, ADI combines deep industry expertise with innovation and service to help customers grow and succeed in an evolving industry. At ADI, our teams help create the technologies, partnerships, and experiences that keep people connected, protected, and supported every day. Learn more at www.adiglobal.com. You can find out more about how the talent community works here: ADI Talent Community Terms. Our recruitment privacy notice ADI - Recruitment Privacy Notice describes in more detail how we process your personal data and how you can exercise your personal data rights. ADI is an equal opportunity employer. For more information on applicable U.S. equal employment regulations, refer to the "EEO is the Law" poster, "EEO is the Law" Supplement Poster and the Pay Transparency Nondiscrimination Provision. ADI complies with applicable equal employment laws in all countries where we do business. If a disability prevents you from applying for a job through our website, request assistance here.

What you’ll do

The Inside Sales Associate is responsible for growing revenue and increasing margins by managing assigned accounts and identifying new customer opportunities. They will perform outbound calls, educate customers on product lines, and provide an exceptional shopping experience across multiple channels.

Requirements

Candidates must have at least one year of sales experience and possess excellent verbal and written communication skills. Proficiency in Microsoft Office and a strong desire to be accountable for sales revenue are required.

Benefits

• Sales Incentive Plan
• Career progression opportunities

Listed skills

• Sales · Preferred
• Customer service · Preferred
• Negotiation · Preferred
• Communication · Preferred
• Microsoft Office · Preferred
• Account Management · Preferred
• Relationship Building · Preferred
• Product Knowledge · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Sales
• Customer service
• Negotiation
• Communication
• Computer literacy
• Microsoft Office
• Account management
• Relationship building
• Product knowledge
• Outbound calling
• Lead generation
• Revenue growth
• Customer database management
• Marketing skills
• Inside Sales
• Outbound Calls
• Product Knowledge
• Digital Customer Experience (DCX)
• Supply Chain
• Automation
• Customer Relationship Management
• Customer Service
• Competitive Sales
• Computer Literacy
• Customer Data Management
• R (Programming Language)
• Marketing
• Innovation
• Session Initiation Protocols
• Low Voltage
• Market Share
• Operations
• Wholesaling

Job areas

• Sales
• Customer Service & Support
• Security & Safety
• Retail
• Inside Sales Associate
• Retail Sales Associate (General)
• Shop Sales Assistants
• Retail Salespersons

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