Patient Care Coordinator

📍 Location: Dartmouth and Halifax | In-Clinic Role At Resolve Sleep Health, we believe that better sleep leads to a better life — and we’re on a mission to help Canadians from coast to coast wake up healthier, happier, and more energized. As Canada’s largest independent provider of sleep health services with over 145 clinics (and growing!), we’re transforming the way patients experience care. Through innovation, technology, and compassionate teamwork, we’re making sleep health accessible, effective, and life changing. We are currently seeking a Patient Care Coordinator to join our team in the Greater Halifax area - covering at the four clinic locations on a weekly basis. Evening and Saturday shifts will be required. This role is guaranteed 24 hours a week with potential for 30 hours plus. Ability to travel within 1 hour of the Halifax area is required. In this important front-line role, you'll be the first point of contact for patients—setting the tone for a positive, supportive experience from start to finish. You’ll help keep the clinic running smoothly, support our clinical team, and play a key role in delivering excellent care. What you’ll be doing: * Welcoming patients and helping them navigate their care journey with friendly, high quality service standards * Coordinating appointments, managing referrals, and providing administrative support * Educating patients on sleep therapy assessments, support and equipment * Handling insurance claims, payments, and billing * Supporting sales of therapy products and resupply * Contributing to a clean, organized, and well-functioning clinic environment * Acting as a role model and ambassador to the company by living our shared Resolve Sleep Health values What you bring: * A passion for people and exceptional customer service skills * Detail-oriented and a quick learner who thrives in a busy clinic * A team-first mindset and a solutions-focused approach * Previous experience in healthcare, administration, or customer service * Comfort with digital tools, including attention to detail and accuracy in EMR systems, documentation and virtual care (training provided) * Bonus points for additional languages Why you’ll love working here: We know our people are the key to our success, so we invest in making Resolve a great place to work, with: * Competitive pay with incentive opportunities * Health & Dental Benefits * Employee Family Assistance Program * Wellness + vacation hours * Employee discounts on products/services * Professional development & license fee reimbursement * A supportive, passionate, and fun team culture This is more than a job — it’s a chance to make a real difference. Apply today at resolvesleep.com [https://www.resolvesleep.com/] We’re committed to fostering an inclusive workplace that reflects the communities we serve. We welcome applicants from all backgrounds and will provide accommodations as needed throughout the hiring process. We thank all candidates for their interest; however, only those selected for an interview will be contacted. Internal applicants have until end of day July 30th, 2026 to apply.

The Patient Care Coordinator serves as the first point of contact for patients, managing appointments, insurance claims, and billing while supporting the clinical team. They are responsible for educating patients on sleep therapy equipment and maintaining a clean, organized clinic environment.

Candidates should have a passion for people and previous experience in healthcare, administration, or customer service. Proficiency with digital tools and EMR systems is required, along with the ability to travel between clinic locations in the Halifax area.

• Competitive pay • Incentive opportunities • Health & Dental Benefits • Employee Family Assistance Program • Wellness hours • Vacation hours • Employee discounts • Professional development • License fee reimbursement

• Customer servicePreferred
• TeamworkPreferred
• Problem solvingPreferred
• SalesPreferred
• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Administrative support
• Appointment coordination
• Insurance claims
• Billing
• Patient education
• Sleep therapy assessment
• EMR systems
• Documentation
• Virtual care
• Sales
• Teamwork
• Communication
• Detail-oriented
• Problem-solving
• Care Coordination
• Administrative Support
• Workplace Inclusivity
• Healthcare Industry Knowledge
• Service Standards
• Compassion
• Quick Learning
• Customer Service
• Electronic Medical Record
• Innovation
• Detail Oriented

• Healthcare
• Customer Service & Support
• Administrative
• Sales
• Patient Care Coordinator
• Clinical Coordinator
• Health Service Managers
• Medical and Health Services Managers

Minimum experience

0+ years

Posting language

English

Working hours

30 hours per week