Patient Care Coordinator (Term Contract)

Hawkesbury, ON
On-site
Posted Oct 5, 2026
1 position

Opens an external site

Employment type: Part-time
Experience level: Entry, Junior · 0+ years
Posting language: English
Working hours: 40 hours per week

Job summary

The patient care coordinator acts as the primary point of contact for patients, managing appointments and administrative tasks to ensure smooth clinic operations. They also educate patients on sleep therapy assessments, support, and equipment.

Job details

📍 Location: Hawkesbury, ON | In-Clinic Role Compensation is competitive and commensurate with experience and professional designation. We offer a comprehensive benefits package and opportunities for professional growth and development. At Resolve Sleep Health, we believe that better sleep leads to a better life — and we’re on a mission to help Canadians from coast to coast wake up healthier, happier, and more energized. As Canada’s largest independent provider of sleep health services with over 145 clinics (and growing!), we’re transforming the way patients experience care. Through innovation, technology, and compassionate teamwork, we’re making sleep health accessible, effective, and life changing. We are currently seeking a full time (term contract) Patient Care Coordinator to join our team in Hawkesbury, ON. In this important front-line role, you'll be the first point of contact for patients—setting the tone for a positive, supportive experience from start to finish. You’ll help keep the clinic running smoothly, support our clinical team, and play a key role in delivering excellent care. What you’ll be doing: * Welcoming patients and helping them navigate their care journey with friendly, high quality service standards * Coordinating appointments, managing referrals, and providing administrative support * Educating patients on sleep therapy assessments, support and equipment * Handling insurance claims, payments, and billing * Supporting sales of therapy products and resupply * Contributing to a clean, organized, and well-functioning clinic environment * Acting as a role model and ambassador to the company by living our shared Resolve Sleep Health values What you bring: * A passion for people and exceptional customer service skills * Detail-oriented and a quick learner who thrives in a busy clinic * A team-first mindset and a solutions-focused approach * Previous experience in healthcare, administration, or customer service * Comfort with digital tools, including attention to detail and accuracy in EMR systems, documentation and virtual care (training provided) * Proficiency in French required Why you’ll love working here: We know our people are the key to our success, so we invest in making Resolve a great place to work, with: * Competitive pay with incentive opportunities * Employee Family Assistance Program * Wellness + vacation hours * Employee discounts on products/services * A supportive, passionate, and fun team culture This is more than a job — it’s a chance to make a real difference. Apply today at resolvesleep.com [https://www.resolvesleep.com/] We’re committed to fostering an inclusive workplace that reflects the communities we serve. We welcome applicants from all backgrounds and will provide accommodations as needed throughout the hiring process. We thank all candidates for their interest; however, only those selected for an interview will be contacted. Internal applicants have until end of day October 6, 2026 to apply.

What you’ll do

Requirements

Candidates should have previous experience in healthcare, administration, or customer service, along with strong attention to detail and proficiency in digital tools. Fluency in French is required for this role.