Patient Care Coordinator-Term Contract

Job summary

The Patient Care Coordinator serves as the primary point of contact for patients, managing clinic administration, appointments, and billing. They also provide patient education on sleep therapy and support the clinical team in maintaining an organized, high-quality care environment.

Job details

📍 Location: Oak Bay | In-Clinic Role At Resolve Sleep Health, we believe that better sleep leads to a better life — and we’re on a mission to help Canadians from coast to coast wake up healthier, happier, and more energized. As Canada’s largest independent provider of sleep health services with over 120 clinics (and growing!), we’re transforming the way patients experience care. Through innovation, technology, and compassionate teamwork, we’re making sleep health accessible, effective, and life changing. We are currently seeking a Patient Care Coordinator to join our team in Oak Bay, BC. This is a Term Contract position expected to continue until approximately May 2027. In this important front-line role, you'll be the first point of contact for patients—setting the tone for a positive, supportive experience from start to finish. You’ll help keep the clinic running smoothly, support our clinical team, and play a key role in delivering excellent care. What you’ll be doing: * Welcoming patients and helping them navigate their care journey with friendly, high-quality service standards * Coordinating appointments, managing referrals, and providing administrative support * Educating patients on sleep therapy assessments, support and equipment * Handling insurance claims, payments, and billing * Supporting sales of therapy products and resupply * Contributing to a clean, organized, and well-functioning clinic environment * Acting as a role model and ambassador to the company by living our shared Resolve Sleep Health values What you bring: * A passion for people and exceptional customer service skills * Detail-oriented and a quick learner who thrives in a busy clinic * A team-first mindset and a solutions-focused approach * Previous experience in healthcare, administration, or customer service * Comfort with digital tools, including attention to detail and accuracy in EMR systems, documentation and virtual care (training provided) * Ability to communicate in a second language is considered an asset. Why you’ll love working here: We know our people are the key to our success, so we invest in making Resolve a great place to work, with: * Competitive pay with incentive opportunities * Health & Dental Benefits * Wellness + vacation hours * Employee discounts on products/services * A supportive, passionate, and fun team culture This is more than a job — it’s a chance to make a real difference. Apply today at resolvesleep.com [https://www.resolvesleep.com/] We’re committed to fostering an inclusive workplace that reflects the communities we serve. We welcome applicants from all backgrounds and will provide accommodations as needed throughout the hiring process. We thank all candidates for their interest; however, only those selected for an interview will be contacted.

What you’ll do

The Patient Care Coordinator serves as the primary point of contact for patients, managing clinic administration, appointments, and billing. They also provide patient education on sleep therapy and support the clinical team in maintaining an organized, high-quality care environment.

Requirements

Candidates should have previous experience in healthcare, administration, or customer service and possess strong interpersonal skills. Proficiency with digital tools and EMR systems is required, along with a detail-oriented and team-focused mindset.

Benefits

• Competitive pay • Incentive opportunities • Health & Dental Benefits • Wellness hours • Vacation hours • Employee discounts

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• Administrative Support · Preferred
• Detail-oriented · Preferred
• Sales · Preferred
• Documentation · Preferred
• Communication · Preferred
• Billing · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Administrative support
• Appointment coordination
• Referral management
• Patient education
• Insurance claims processing
• Billing
• Sales
• EMR systems
• Documentation
• Virtual care
• Communication
• Detail-oriented
• Teamwork
• Problem-solving
• Care Coordination
• Administrative Support
• Workplace Inclusivity
• Healthcare Industry Knowledge
• Service Standards
• Compassion
• Quick Learning
• Customer Service
• Electronic Medical Record
• Innovation
• Detail Oriented

Job areas

• Healthcare
• Customer Service & Support
• Administrative
• Patient Care Coordinator
• Clinical Coordinator
• Health Service Managers
• Medical and Health Services Managers