Guest Services Agent - Season Pass Distribution

Do you enjoy outdoor adventure? How about meeting like-minded individuals who share a passion for mountain culture? Does a free season pass sound like a good perk to you? If you answered yes to any of these questions, Resorts of the Canadian Rockies is the place you want to work. We are looking to fill a unique full-time seasonal position of Guest Service Agent – Season Pass Distribution out of our Calgary office. This individual will own the project of printing and mailing Season Passes to our valued members. The ideal candidate will have a high level of attention to detail, efficiency and a can-do attitude. This seasonal project will begin now and run until early December! Come join our team and enjoy perks such as discounts on lodging and lessons, endless ski/snowboard privileges, employee events, food and beverage discounts, and much more! You Will Print and distribute Season Passes in accordance with guest purchases. Review and approve Season Pass photos via the internal upload system, ensuring compliance with photo standards. Accurately verify the status of Season Pass barcodes. Prepare and process bulk mailings of Season Passes to guests. Collaborate closely with the local IT team to support technical needs related to Season Pass distribution. Regularly communicate progress updates on Season Pass printing to the Guest Services Manager. Foster a positive and professional office environment through strong collaboration with colleagues, guests, and internal teams. Know and adhere to the policies, rules and protocols outlined in the RCR Employee Handbook. Know and follow all safe work procedures included in the Safety Management Program. Know and comply with all expectations of the Injury Management/Return-to-Work Programs. Perform other tasks and duties as assigned. You Have Proven experience in a customer service role, preferably within an office environment (considered an asset) Experience working in computer-based systems (an asset) Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Point-of-Sale (POS) systems (required) Strong attention to detail with a track record of producing accurate, high-quality work (required) Previous experience in a resort, mountain, or similar outdoor recreation setting (an asset) Flexibility to work various shifts, including weekends, evenings, and holidays Ability to work on-site full-time (remote work is not available for this position) Capacity to perform prolonged computer-based tasks and lift up to 50 pounds as needed A genuine passion for sports, outdoor activities, and mountain environments Whether it’s the mountain culture or just a love for skiing or boarding, Resorts of the Canadian Rockies is the place to be. We are an equal opportunity employer and look forward to hearing from all qualified applicants. We thank all applicants for their interest in Resorts of the Canadian Rockies; however only those candidates selected for an interview will be contacted. If you are interested in the position, please apply online with your resume and cover letter.

The agent is responsible for printing and distributing season passes, including reviewing photos and processing bulk mailings. They will collaborate with IT and the Guest Services Manager to ensure accurate and timely distribution.

Candidates should have proficiency in Microsoft Office and POS systems with a strong attention to detail. Experience in customer service or a resort environment is considered an asset.

• Free Season Pass • Discounts On Lodging • Discounts On Lessons • Employee Events • Food And Beverage Discounts

• Point-of-sale systemsPreferred
• Customer servicePreferred
• CollaborationPreferred
• Attention to detailPreferred
• Office AdministrationPreferred
• Microsoft Office SuitePreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Microsoft Office Suite
• Point-of-Sale Systems
• Attention To Detail
• Bulk Mailing
• Data Verification
• Office Administration
• Collaboration

• Customer Service & Support
• Hospitality
• Sports & Recreation
• Administrative

Minimum experience

0+ years

Apply by

Oct 2, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Entry level