Application Analyst and Microsoft support

"From here, we see far!" The vision of the Port of Québec? To be a port recognized by citizens for its responsible land management, respect for the environment, and protection of biodiversity, while positioning itself as a global leader in implementing sustainable supply chains that serve a more resilient economy. With just over 100 employees, the Port prioritizes sustainable development, community engagement, and innovation, while also ensuring the well-being of its team. It offers a stimulating work environment full of challenges, allowing for work-life balance. The Port provides opportunities for professional development, flexible schedules, a health program, and a friendly work atmosphere enhanced by various social activities. **The use of the masculine form is intended solely to simplify the text. JOB DESCRIPTION Reporting to the Director, Technology Infrastructure and IT Services, the Application Analyst provides second-level support for the applications under their responsibility. The incumbent acts as a key resource for users, power users, and internal teams to analyze, qualify, and resolve application incidents and service requests requiring functional or technical analysis. The Application Analyst also contributes to the evolution, configuration, and adoption of assigned systems, while participating in document management initiatives, particularly related to SharePoint governance, information organization, and business unit support. RESPONSIBILITIES Second-Level Application Support Provide second-level support for assigned applications, including the analysis, diagnosis, documentation, and resolution of application requests in collaboration with relevant stakeholders; Contribute to optimizing the user experience and promoting the adoption of Microsoft 365 solutions throughout the organization; Evaluate application enhancement requests by analyzing their operational, functional, technological, and financial impacts; Collaborate with project managers, business owners, and vendors in the implementation of application changes; Ensure that all interventions comply with established policies and standards, while maintaining regular follow-up on files, issues, and resolution options; Participate in the continuous improvement of application support processes through solution documentation and the promotion of best practices. Microsoft 365, SharePoint, and Document Management Advise and support users in the use and adoption of Microsoft 365 tools, particularly SharePoint, Teams, OneDrive, and related collaboration features; Contribute to document management projects by participating in needs analysis, information architecture, document repository configuration, and access management; Support business units in adopting document management, collaboration, and secure information-sharing best practices through training, coaching, and knowledge transfer activities; Participate in testing, configuration validation, and deployment of changes related to Microsoft 365 tools and assigned applications; Produce and maintain practical, user-friendly documentation; Act as a liaison between internal stakeholders, vendors, and IT teams for application and document management initiatives in which they are involved. Desired Profile Diploma of College Studies (DEC) or Bachelor’s degree in Computer Science, Information Systems, Information Management, Business Administration, or an equivalent combination of education and relevant experience; Training and/or demonstrated practical expertise within the Microsoft 365 environment, particularly SharePoint, Teams, OneDrive, and related collaboration tools; Minimum of five (5) years of experience in application support, incident management, and user support, including active participation in document management projects and SharePoint environment configuration; Demonstrated commitment to continuous learning, professional development, and technology monitoring; Ability to understand business processes and translate requirements into simple, effective, and secure application solutions; Strong skills in functional, technical, and end-user documentation, as well as the ability to simplify technical concepts; Excellent problem-solving, analytical, prioritization, and follow-up skills; Ability to collaborate effectively with multidisciplinary teams, vendors, managers, and users across various departments; Strong attention to detail, autonomy, customer service orientation, and ability to manage priorities. Assets Microsoft certification related to Microsoft 365, SharePoint, Power Platform, security, or information governance; Knowledge of ITIL best practices, IT service management, or support processes; Knowledge of Power Apps, Power Automate, and/or Power BI; Interest in and/or practical knowledge of artificial intelligence applications within Microsoft 365, particularly Microsoft Copilot.

Provide second-level support for assigned applications and resolve technical incidents for users and internal teams. Lead the adoption and configuration of Microsoft 365 tools and manage document governance initiatives.

Requires a degree in Computer Science or a related field with at least five years of experience in application support and SharePoint configuration. Must possess strong analytical skills and the ability to translate business requirements into technical solutions.

• Professional Development • Flexible Schedules • Health Program • Social Activities

Identified from the job description. Confirm important requirements above.

• Application Support
• Microsoft 365
• SharePoint Governance
• Incident Management
• Document Management
• Technical Analysis
• User Training
• Information Architecture
• Problem Solving
• Functional Documentation
• Microsoft Teams
• OneDrive
• Microsoft Copilot
• Continuous Development
• Information Organization
• Supply Chain
• Microsoft Power Automate
• Microsoft Power Platform
• Resilience
• Knowledge Transfer
• Needs Assessment
• Artificial Intelligence
• Technical Support
• Business Administration
• Management
• Business Process
• Customer Service
• Software Documentation
• Collaborative Software
• Computer Science
• Information Systems
• Continuous Improvement Process
• Economics
• Governance
• Leadership
• Innovation
• Information Governance
• Information Management
• Information Sharing
• ITIL 4
• IT Service Management
• Land Management
• Project Management
• Microsoft Certified Professional
• Power BI
• Coaching
• Microsoft SharePoint
• Sustainable Development
• User Experience (UX)
• Collaboration

• Technology
• Customer Service & Support
• Software
• Data & Analytics
• Transportation
• Microsoft Specialist
• Application Support Engineer / Analyst
• Information and Communications Technology User Support Technicians
• Computer User Support Specialists

Minimum education

College diploma

Minimum experience

5+ years

Posting language

English

Working hours

40 hours per week