Assistant Harbour Master, Practices and Performance

Job summary

The incumbent ensures operational continuity by serving as the daily link between the Harbour Master's Office and the Control Centre. They are responsible for structuring practices, coordinating teams, and overseeing security compliance and training programs.

Job details

"From here, we see far!" The vision of the Port of Québec? To be a port recognized by citizens for its responsible land management, respect for the environment, and protection of biodiversity, while positioning itself as a global leader in implementing sustainable supply chains that serve a more resilient economy. With just over 100 employees, the Port prioritizes sustainable development, community engagement, and innovation, while also ensuring the well-being of its team. It offers a stimulating work environment full of challenges, allowing for work-life balance. The Port provides opportunities for professional development, flexible schedules, a health program, and a friendly work atmosphere enhanced by various social activities. **The use of the masculine form is intended solely to simplify the text. JOB DESCRIPTION Reporting to the Harbour Master and Director of Port Services, the incumbent ensures operational continuity and serves as the daily link between the Harbour Master's Office and the Control Centre. The incumbent promotes consistency in practices and information, structures, coordinates, and continuously improves methods, procedures, and training programs to reduce variability. Acting as an operational resource person for management, the incumbent contributes to the alignment of operational and security requirements. RESPONSIBILITIES Competency Development, Training and Evaluation Develop and maintain training and competency assessment tools based on operational requirements; Plan training activities and ensure the development and monitoring of employee competencies; Establish and maintain performance monitoring and analysis tools; Analyze and interpret individual and team performance based on established criteria; Prepare findings and recommendations for management; Contribute to employee evaluation processes in collaboration with the Harbour Master. Practices, Procedures and Documentation Structure and maintain a practices and procedures manual; Organize and oversee work methods; Ensure documentation is updated in response to operational needs and challenges; Draft and structure operational notices and directives; Ensure their communication, understanding, and consistent application. Operational Coordination and Continuity Ensure continuity and consistency of Harbour Master's Office operations across shifts; Coordinate and prioritize Control Centre and dispatcher activities; Support the standardization of practices to reduce operational discrepancies; Coordinate between teams to promote consistent use of tools and practices; Provide operational support during exceptional circumstances or peak workloads. Tools and Systems Ensure the effective use and understanding of tools and systems used by the Harbour Master's Office and report issues as required; Identify, document, and prioritize system and tool improvement needs in collaboration with the Information Technology team; Define, oversee, and update system usage rules and standards (e.g., data entry, request types, access management). Security Act as the liaison between the Harbour Master's Office, the Control Centre, and the Security function; Support teams in the day-to-day application of security practices; Monitor operational security issues and recommend adjustments where required; Ensure alignment between security requirements and operational realities; Collaborate with relevant stakeholders to promote the consistent application of security practices; In collaboration with the Director of Security, maintain relationships and communications with Transport Canada Marine Security Inspectors; Support the monitoring of training and certification requirements for Enforcement Officers and ensure compliance of affected employees, including patrol officers; Represent the organization, as required, with law enforcement agencies and collaborate with police services and other partners on files and events requiring their involvement; In support of the Control Centre, oversee requests related to the Transportation Security Clearance Program, act as a resource person on regulatory requirements, and support teams in meeting compliance obligations. Qualifications and Experience College diploma in administration, operations management, a maritime-related discipline, or another field relevant to the position; Minimum of ten (10) years of relevant experience in similar functions or environments; Knowledge of the maritime industry; Strong team player with the ability to collaborate effectively across multiple teams and departments; Excellent communication, interpersonal, and coaching skills; Ability to remain calm under pressure and demonstrate sound judgment and self-control; Strong organizational, planning, and priority management skills; Ability to adapt effectively to changing and unforeseen circumstances; Excellent command of spoken and written French; Advanced proficiency in spoken and written English. During the first year in the position, the incumbent must obtain the Level 3 Enforcement Officer certification, Port Facility Security Officer certification, and a Secret-level security clearance.

What you’ll do

The incumbent ensures operational continuity by serving as the daily link between the Harbour Master's Office and the Control Centre. They are responsible for structuring practices, coordinating teams, and overseeing security compliance and training programs.

Requirements

Candidates must hold a college diploma in a relevant field and possess at least ten years of experience in similar environments. Proficiency in both English and French is required, along with the ability to obtain specific security clearances and certifications.

Benefits

• Professional development
• Flexible schedules
• Health program
• Social activities

Listed skills

• Operations Management · Preferred
• Team Leadership · Preferred
• Performance Monitoring · Preferred
• crisis management · Preferred
• Communication · Preferred
• interpersonal skills · Preferred
• Coaching · Preferred
• Planning · Preferred
• Priority Management · Preferred
• Regulatory Compliance · Preferred
• Documentation · Preferred
• Problem solving · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Operations management
• Maritime industry knowledge
• Team leadership
• Performance monitoring
• Training development
• Security compliance
• Crisis management
• Communication
• Interpersonal skills
• Coaching
• Planning
• Priority management
• Regulatory compliance
• Documentation
• Problem solving
• Composure
• Supply Chain
• Self-Control
• Resilience
• Life Coaching
• Management
• Competency Assessment
• Competency-Based Development
• Information Technology
• Data Entry
• Economics
• French Language
• Innovation
• Land Management
• Operations Management
• Operations Security
• Operations
• Regulatory Requirements
• Security Requirements Analysis
• Sustainable Development
• Team Performance Management
• Written English
• Security Clearance
• Collaboration
• Coordinating
• Prioritization
• Calmness Under Pressure

Job areas

• Logistics
• Transportation
• Security & Safety
• Management & Leadership
• Government & Public Sector
• Practice Performance Manager
• Unclassified Specialized Occupation

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