Community Manager

Job summary

The Community Manager is responsible for daily social media engagement, including outbound and inbound interactions across brand channels. They will also monitor trending topics and collaborate with the strategy team to inform content calendars based on community feedback.

Job details

At Rethink, our promise to you is that you will do the best work of your career. In order to do that, we’ll create and promote an environment where people are happy, inspired and empowered. We back that promise by committing to remain an independent creative agency. So if you’re ready to do the best work of your career while having fun, then read on. We are always looking for high-energy, ambitious, and genuine people to join Rethink. Rethinkers are people who are interested and interesting, relentless, responsible, and respectful. They're the kind of people you would want to hang out with and be inspired by. Rethinkers don’t settle – we have a visceral discomfort with the status quo – as a result we’re constantly challenging, learning, growing and enthusiastically ambitious to make things better. The Community Manager is responsible for daily publishing, active listening, and front-line community engagement across all brand handles in English. The Opportunity Community Engagement & Escalation Manage daily outbound and inbound engagement across social media platforms. Craft tone-governed, creative responses adhering to brand guidelines and Rethink quality standards. Flag and escalate potential issues quickly following established risk management protocols. Real-Time Moment Spotting Flag trending topics, viral comments, and user-generated content. Build warm, authentic relationships with community and advocates online. Foster Strong Collaboration Work closely with Account Director and Social Strategist to inform content calendars based on community feedback. Maintain response banks, FAQ logs, and publishing calendars. What you’ll bring: 2-4 years of experience managing social communities for major brands. Strong written communication skills with quick, witty conversational instincts. The Benefits Competitive compensation and benefits, including added mental health benefits Variety of employee perks Great work culture No client meeting Mondays Hybrid work environment Access to Rethink’s national DE&I committee and working groups Growth and training opportunities Location: 720 King St. West, Toronto, ON Salary: $65K - $75K per year, pending experience We truly appreciate everyone’s interest but only those selected for an interview will be contacted. Rethink is committed to creating and maintaining an inclusive, equitable and accessible workplace. We welcome and encourage applications from all intersections. Accommodations are available, upon request, to all selected candidates during any stage of the recruitment process.

What you’ll do

The Community Manager is responsible for daily social media engagement, including outbound and inbound interactions across brand channels. They will also monitor trending topics and collaborate with the strategy team to inform content calendars based on community feedback.

Requirements

Candidates must have 2-4 years of experience managing social communities for major brands. Strong written communication skills and the ability to craft witty, brand-aligned responses are essential.

Benefits

• Competitive compensation
• Mental health benefits
• Employee perks
• Growth and training opportunities
• No client meeting Mondays
• Hybrid work environment
• DE&I committee access

Listed skills

• Risk Management · Preferred
• Relationship Building · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Social media management
• Community engagement
• Copywriting
• Risk management
• Trend spotting
• Content strategy
• Relationship building
• Communication
• Active listening
• Brand management
• Energetic
• Advocacy
• Active Listening
• Mental Health
• Brand Management
• English Language
• Risk Management
• Social Media
• Collaboration
• User Generated Content

Job areas

• Marketing
• Creative & Media
• Customer Service & Support
• Management & Leadership
• Community Manager
• Residential Community Manager
• Real Estate Agents and Property Managers
• Property, Real Estate, and Community Association Managers

More jobs from Rethink