User Support Technician

Job summary

Assist users with computer difficulties by researching and implementing solutions, providing advice and training, and maintaining a log of problems and resolutions. Manage incidents, provide customer service, conduct usability testing, and participate in application and software redesign.

Job details

Overview Languages English Education College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years or equivalent experience Experience 3 years to less than 5 years Hybrid Work must be completed both in person and remotely. Responsibilities Tasks Respond to users experiencing difficulties with computer Consult user guides, technical manuals and other documents to research and implement solutions Provide advice and training to users in response to identified difficulties Collect, organize and maintain a problems and solutions log for use by other technical support analysts Participate in the redesign of applications and other software Provide customer service Manage incidents Usability testing Supervision No supervision responsibility Experience and specialization Computer and technology knowledge Project management software HTML editing software Software development Mac OS JavaScript SQL Spreadsheet PHP WordPress HTML Software quality assurance Type of experience Call centre Area of work experience Quality assurance or control Area of specialization E-commerce Additional information Security and safety Basic security clearance Transportation/travel information Own transportation Willing to travel Work conditions and physical capabilities Fast-paced environment Work under pressure Repetitive tasks Manual dexterity Attention to detail Sitting Own tools/equipment Internet access Cellular phone Personal suitability Accurate Client focus Efficient interpersonal skills Excellent oral communication Excellent written communication Initiative Judgement Organized Team player Ability to multitask Time management Honesty Benefits Health benefits Dental plan Health care plan Paramedical services coverage Financial benefits Group insurance benefits Life insurance Stocks/shares Long term benefits Maternity and parental benefits Other Benefits Free parking available On-site amenities On-site recreation and activities Paid time off (volunteering or personal days) Team building opportunities Wellness program

What you’ll do

Assist users with computer difficulties by researching and implementing solutions, providing advice and training, and maintaining a log of problems and resolutions. Manage incidents, provide customer service, conduct usability testing, and participate in application and software redesign.

Requirements

Requires a college, CEGEP, or other non-university certificate or diploma from a one- to two-year program, or equivalent experience, and three to less than five years of experience. The role calls for knowledge of relevant software and technologies, strong communication and organizational abilities, and the ability to work in a fast-paced environment under pressure.

Benefits

• Dental Plan
• Health Care Plan
• Paramedical Services Coverage
• Group Insurance Benefits
• Life Insurance
• Stocks/Shares
• Maternity and Parental Benefits
• Free Parking
• On-Site Amenities
• On-Site Recreation and Activities
• Paid Time Off
• Team-Building Opportunities
• Wellness Program

Listed skills

• Technical Support · Preferred
• Incident Management · Preferred
• Customer service · Preferred
• Troubleshooting · Preferred
• Quality assurance · Preferred
• HTML · Preferred
• JavaScript · Preferred
• SQL · Preferred
• PHP · Preferred
• WordPress · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Technical Support
• Incident Management
• Customer Service
• User Training
• Troubleshooting
• Quality Assurance
• Usability Testing
• Project Management Software
• HTML
• JavaScript
• SQL
• PHP
• WordPress
• Mac OS
• E-Commerce
• Communication

Job areas

• Technology
• Customer Service & Support
• Software