Medical Office Assistant

Job summary

Welcome clients and manage front-desk operations, including check-in and check-out, calls, inquiries, appointment scheduling, and patient flow for multiple practitioners. Maintain accurate records, verify insurance, process payments, and provide administrative support to practitioners to help the clinic run smoothly.

Job details

Company Description Revital Health Physiotherapy & Massage is a wellness-focused clinic offering physiotherapy, massage therapy, chiropractic care, acupuncture, and psychology services. The team uses a holistic approach, combining multiple therapies to help clients restore function, relieve pain, and achieve lasting wellness. Personalized and compassionate care is central to the clinic’s philosophy, with a focus on supporting each person’s unique health journey. Revital Health aims to be a trusted partner in promoting optimal health and building a community centered on well-being. Role Description The Medical Office Assistant at Revital Health Physiotherapy & Massage (Macleod) is a full-time, on-site role based in Calgary, AB. This position is responsible for greeting clients, managing check-in and check-out procedures, and providing a welcoming, professional front-desk experience. Daily tasks include answering phone calls, responding to inquiries, scheduling and confirming appointments, and coordinating patient flow for multiple practitioners. The role also involves maintaining accurate patient records, verifying insurance details, processing payments, and supporting practitioners with administrative tasks. The Medical Office Assistant ensures that the clinic operates smoothly, supports a high standard of client care, and contributes to an organized, efficient work environment. Qualifications Candidates should possess strong Phone Etiquette skills and the ability to communicate clearly and professionally with clients and healthcare providers. Candidates should possess Appointment Scheduling skills, including managing calendars, coordinating multiple practitioners, and handling booking changes efficiently. Candidates should possess knowledge of Medical Terminology relevant to physiotherapy, massage, and allied health services to support accurate documentation and communication. Candidates should possess Insurance Verification skills, including confirming coverage, understanding basic benefit details, and assisting clients with billing-related questions. Candidates should possess Administrative Assistance skills, such as record keeping, data entry, filing, and maintaining organized front-desk and office systems. Relevant skills and qualifications include proficiency with clinic management or EMR software, basic computer literacy (MS Office or equivalent), and strong attention to detail. Strong interpersonal skills, a client-centered mindset, and the ability to work in a team-based clinical environment are essential. Previous experience in a medical, physiotherapy, or wellness clinic setting and completion of a Medical Office Assistant or related program are considered assets. On site job, must be able to comute to the location.

What you’ll do

Welcome clients and manage front-desk operations, including check-in and check-out, calls, inquiries, appointment scheduling, and patient flow for multiple practitioners. Maintain accurate records, verify insurance, process payments, and provide administrative support to practitioners to help the clinic run smoothly.

Requirements

Candidates should have strong communication and phone skills, appointment scheduling experience, relevant medical terminology knowledge, insurance verification skills, and administrative abilities. Clinic or EMR software proficiency, basic computer literacy, attention to detail, and a client-centered team approach are expected; prior clinic experience and completion of a Medical Office Assistant or related program are assets.

Listed skills

• Appointment Scheduling · Preferred
• interpersonal skills · Preferred
• Attention to detail · Preferred
• Microsoft Office · Preferred
• Data entry · Preferred
• Payment Processing · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Phone Etiquette
• Appointment Scheduling
• Medical Terminology
• Insurance Verification
• Administrative Assistance
• Patient Record Keeping
• Data Entry
• Clinic Management Software
• EMR Software
• Microsoft Office
• Attention to Detail
• Client Communication
• Interpersonal Skills
• Patient Flow Coordination
• Payment Processing

Job areas

• Healthcare
• Administrative
• Customer Service & Support