Director of Property Management-Ottawa

Job summary

The Director of Property Management is responsible for developing site business plans, managing financial goals, and overseeing property operations. They lead high-performing teams, ensure compliance with safety standards, and resolve resident escalations to maintain community excellence.

Job details

Director of Property Management - Bilingual (English & French) The Opportunity Step into a high-impact leadership role with Rhapsody, where your expertise in property management in the Ottawa and Quebec rental markets, and passion for people will shape thriving communities and drive meaningful results. As a Director of Property Management, you won’t just manage, you’ll lead, innovate, and elevate performance across a dynamic portfolio within one of the industry’s most respected organizations. Our directors are the driving force behind our success. In this pivotal role, you’ll partner closely with Property Managers to bring our strategic vision to life, translating big-picture goals into actionable plans that deliver results across our communities. You’ll champion operational excellence, inspire high-performing teams, and ensure seamless execution of corporate initiatives. With a strong track record managing diverse property portfolios, you’re a natural leader who motivates others, communicates with impact, and isn’t afraid to roll up your sleeves to get the job done. This is more than a management role—it’s an opportunity to influence, lead, and make a lasting mark. Come Join Rhapsody At Rhapsody, we’ve built our company culture around our core values of Respect, Integrity, Dedication and Transparency. Every team member plays a vital role at Rhapsody, so we provide them with the training, support and tools needed for success. Rhapsody offers exceptional career paths and joining our team can lead to an exciting and fast-paced career. We are looking for true team players who want to learn and advance in the industry. We offer a total compensation and benefits package to help with your needs today and build for your future tomorrow. Rhapsody values diversity and is committed to equal opportunity in employment. At Rhapsody, success is about more than having a healthy bottom line, and we are committed to making Rhapsody an amazing and unique place to work for each member of our team. Essential job functions: Operations: * Responsible for developing and managing individual site business plans including investment objectives, compliance goals, marketing positioning, people, asset quality, and financial goals and objectives. * At any given time, a Director of Property Management should be able to describe the overall makeup: strengths, weaknesses and needs of each property in their given portfolio. * Accountable for review and approval of all property purchasing with complete adherence to the expense budget. * Work with Property Managers and Maintenance Supervisors to ensure timely preparation of rent ready apartments to fully meet the demand of the market. * Accountable for property risk management, safety standards and employee and resident liability. * Determine, implement and follow up on any corrective action plans for deficiencies found at properties. * Manage resident complaint escalations ensuring a positive resolution. * Developing, mentoring and leading a high-performing, cohesive team, in order to maximize their engagement and minimize turnover. * Leading by example, instilling and modeling the Rhapsody mission to be the best national management company. * Ensure team is up to do date on mandatory and legislative training initiatives. * Perform any other related duties as required or assigned Education and Experience: * Bachelor’s degree or certificate in related field. * 7+ years of on-site property management experience * Bilingual in French (preferred) and English is mandatory * 2 + years’ proven experience in Regional or Director capacity * 3+ years’ experience in writing, review and maintaining budgets * Proficient in Yardi property management software or other similar property management software * General office, bookkeeping and sales skills * Computer literate, including Microsoft Office Suite To be Successful You Will Have: * Have a dedication to providing and modeling exceptional service. * Demonstrate capacity for collaboration, with ability to work cross-functionally in fast-paced, matrixed and ambiguous environment. * Be a self-motivated individual with a sense of urgency, a demonstrated work ethic and integrity. * Excellent time management and organizational skills, with the ability to prioritize and shift tasks quickly as well as to work independently. * Excellent interpersonal, communication and facilitation skills with the ability to influence leadership regarding proposed strategies. * Effective problem-solving skills, with the ability to adapt to changing needs.

What you’ll do

The Director of Property Management is responsible for developing site business plans, managing financial goals, and overseeing property operations. They lead high-performing teams, ensure compliance with safety standards, and resolve resident escalations to maintain community excellence.

Requirements

Candidates must have at least 7 years of on-site property management experience, including 2 years in a regional or director capacity. A bachelor's degree or certificate in a related field is required, along with proficiency in Yardi software and mandatory bilingualism in English and French.

Benefits

• Total compensation package
• Training and support

Listed skills

• Leadership · Preferred
• Budgeting · Preferred
• Operational Excellence · Preferred
• Risk Management · Preferred
• Conflict Resolution · Preferred
• Communication · Preferred
• Time management · Preferred
• Problem solving · Preferred
• Bookkeeping · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Property management
• Leadership
• Strategic planning
• Budgeting
• Operational excellence
• Team mentoring
• Risk management
• Financial goal setting
• Conflict resolution
• Yardi software
• Communication
• Time management
• Problem solving
• Bilingualism
• Sales skills
• Bookkeeping
• Influencing Skills
• Organizational Skills
• Yardi (Property Management Software)
• Strong Work Ethic
• Self-Motivation
• Multilingualism
• Management
• Strategic Planning
• Computer Literacy
• English Language
• Property Management
• Sales
• French Language
• Marketing
• Interpersonal Communications
• Problem Solving
• Risk Management
• Mentorship
• Microsoft Office
• Operational Excellence
• Operations
• Safety Standards
• Purchasing
• Time Management
• Writing
• Prioritization

Job areas

• Management & Leadership
• Customer Service & Support
• Finance & Accounting
• Administrative
• Director of Property Management
• Property Manager
• Real Estate Agents and Property Managers
• Property, Real Estate, and Community Association Managers

More jobs from Rhapsody Property Management Services