Property Manager - Ottawa

Job summary

The Property Manager will oversee all day-to-day operations of the residential community, including maintenance, budgeting, and lease administration. They are also responsible for leading a high-performing team to deliver best-in-class resident experiences and drive financial performance.

Job details

Property Manager - Ottawa Come lead the team in Ottawa! Set to be one of Canada’s largest residential zero-carbon projects and located in a transit-oriented area near the Ottawa River, is the first major housing development in Ottawa built to provide residents with a meaningfully integrated community. The Role This rare leadership opportunity is available for a seasoned leader ready to make an impact at one of the most respected names in residential property management. You'll bring your strategic thinking, strong business acumen, and exceptional leadership skills to a residential community where innovation, operational excellence, and people-focused service are at the heart of everything we do. As a Property Manager, you will lead high-performing team committed to delivering a best-in-class resident experience. With a focus on financial performance, budgeting, and operational efficiency, you’ll have the autonomy and support to grow, influence, and thrive in a company that values forward-thinking, accountability, and excellence. Come Join Rhapsody At Rhapsody, we’ve built our company culture around our core values of Respect, Integrity, Dedication and Transparency. Every team member plays a vital role at Rhapsody, so we provide them with the training, support and tools needed for success. Rhapsody offers exceptional career paths and joining our team can lead to an exciting and fast-paced career. We are looking for true team-players who want to learn and advance in the industry. We offer a total compensation and benefits package to help with your needs today and build for your future tomorrow. Rhapsody values diversity and is committed to equal opportunity in employment. At Rhapsody, success is about more than having a healthy bottom line, and we are committed to making Rhapsody an amazing and unique place to work for each member of our team. Essential job functions: Operations: * Ensuring the smooth running of our community in a fast-paced environment. Overseeing all operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits, etc. * Oversee day-to-day operations of entire on-site team, ensuring that all Rhapsody policies and procedures are being followed * Manage and maintain all aspects of overall community budget and finances. * Work with leasing staff to ensure that leasing/marketing goals are being met. * Coordinate special projects as required. Service Excellence: * Providing Best-In-Class service and communication to our residents and prospects, enhancing resident satisfaction leading to an increase in renewals and company reputation. * Maintain a positive living environment for community resident through prompt conflict resolution and consistent follow-up. * Develop and foster positive relations with all community vendors. * Driving revenues with your thorough understanding and analysis of competition and development of creative marketing programs and resident events. Leadership: * Developing, mentoring and leading a high-performing, cohesive team, in order to maximize their engagement and minimize turnover. * Leading by example, instilling and modeling the Rhapsody mission to be the best national management company. * Ensure team is up to do date on mandatory and legislative training initiatives. Education and Experience: * High school diploma or equivalent required, Bachelor’s degree preferred * 5 + years of on-site property management experience * Proven experience in a leadership role managing a team in the Property Management industry. * 2-3 years financial experience writing and maintaining budgets. * Experience in supervisory role, leading and developing teams. * Proficient in Yardi property management software or other similar property management software To be succesful you will have: * A commitment to "Best in Class" Customer Service. * A professional demeanor with strong communication skills. * Ability to accurately listen, understand and respond to issues appropriately. * Ability to work and act independently using good judgment when assessing difficult situations * Strong problem-solving skills. * Superior organizational and time management skills with ability to multi-task/prioritize and work under tight timelines. * A demonstrated high degree of integrity, diplomacy

What you’ll do

The Property Manager will oversee all day-to-day operations of the residential community, including maintenance, budgeting, and lease administration. They are also responsible for leading a high-performing team to deliver best-in-class resident experiences and drive financial performance.

Requirements

Candidates must have at least 5 years of on-site property management experience and a proven track record in a leadership role. Proficiency in Yardi or similar property management software and 2-3 years of experience in budget management are required.

Benefits

• Total compensation package • Training and support

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Budgeting · Preferred
• Operations Management · Preferred
• Leadership · Preferred
• Reporting · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Property management
• Leadership
• Budgeting
• Financial forecasting
• Lease administration
• Operations management
• Customer service
• Conflict resolution
• Marketing
• Team mentoring
• Strategic thinking
• Business acumen
• Yardi software
• Reporting
• Vendor relations
• Time management
• Influencing Skills
• Operational Efficiency
• Influencing Without Authority
• Professionalism
• Accountability
• Sales Prospecting
• Diplomacy
• Yardi (Property Management Software)
• Auditing
• Business Acumen
• Management
• Customer Service
• Communication
• Conflict Resolution
• Property Management
• Evictions
• Forecasting
• Innovation
• Problem Solving
• Mentorship
• Multitasking
• Operational Excellence
• Operations
• Performance-Based Budgeting
• Strategic Thinking
• Time Management
• Timelines
• Collections
• Prioritization

Job areas

• Management & Leadership
• Customer Service & Support
• Finance & Accounting
• Administrative
• Property Manager
• Real Estate Agents and Property Managers
• Property, Real Estate, and Community Association Managers