Customer Service Agent - Industrial

Who we are? Richelieu Hardware is a North American leader and a change agent in a creative and dynamic industry. We are an importer, distributor, and manufacturer of specialty hardware and complementary products. Our customers – Over 120,000 customers in North America: manufacturers of kitchen and bathroom cabinets, storage and closets, residential and office furniture, residential and commercial woodworking, as well as hardware retailers including large renovation centers. Our team – 3,000 people, of which nearly half are dedicated to sales and marketing and over 50% are Richelieu shareholders. How about joining a leading company in specialty hardware in North America, publicly traded and with continuous growth for 50 years! Richelieu Hardware is looking for an Customer Service Agent - Industrial for the Regina, SK location More specifically, the main responsibilities of the position are to: * Helping walk-in customers. * Answering customer phone calls, emails, and faxes. * Entering customer orders and credits accurately and promptly. * Take on a variety of duties for the efficiency of the branch. Requirements : * High School Diploma. * Customer Service Experience. * Good computer skills and typing speed. * Able to multi-task, and keep organized. * Monday to Friday 8:00 to 5:00 regular shift. The ideal candidate is a person who… * Is enthusiastic and self motivated * Able to work as a team. * Able to work in what can be a fast-paced environment. * Capable of problem solving. What we offer * A Canadian flagship: As a company with proud roots in Quebec but present in Canada and the United States, we enjoy excellent recognition and a great reputation. * A mature and stable company: With more than 50 years of experience in the market, we offer the trust and organizational strength needed for a safe working environment. * Continuous growth: With strong financial health, our business is constantly expanding, opening future opportunities for all. * Competitive compensation: We offer competitive base compensation based on the market. * Opportunity to become a shareholder: We believe in the involvement of our employees and offer them the opportunity to become shareholders. * Work-life balance: We value a healthy and flexible work environment, allowing everyone to achieve a work-life balance. * Quality products: We are committed to offering products of exceptional quality, thus satisfying our most demanding customers. * Opportunity to grow: We encourage career opportunities and continuing education for the professional development of our employees. Are you interested in this position? We invite you to visit our corporate website at https://www.richelieu.com/emplois [https://www.richelieu.com/emplois] to submit your We thank all candidates for their interest, however, we will only communicate with candidates selected for the pre-selection process. Note that the masculine is only used to lighten the text.

The agent is responsible for assisting walk-in customers and handling inquiries via phone, email, and fax. They must accurately enter customer orders and credits while performing various duties to ensure branch efficiency.

Candidates must have a high school diploma and previous experience in customer service. Proficiency in computer skills, typing speed, and the ability to work in a fast-paced environment are required.

• Competitive Base Compensation • Stock Options • Work-life Balance • Career Development Opportunities • Continuing Education

Identified from the job description. Confirm important requirements above.

• Customer Service
• Order Entry
• Typing
• Multi-tasking
• Organization
• Problem Solving
• Teamwork
• Computer Skills

Minimum education

High school

Minimum experience

0+ years