Shipping Coordinator

Company: Onward Hardware div of Richelieu Hardware Lead People. Drive Performance. Create Momentum. We’re looking for a shipping coordinator for our large-scale distribution centre. This role is for a hands-on leader who thrives in a fast-paced environment and turns operational complexity into streamlined execution. ROLE AND RESPONSIBILITIES * Monitor management tools / performance indicators related to deliveries. * Manage priorities to ensure operations remain aligned with targets set by management. * Target goal: 99.5% on-time delivery (targets may change over time). * Plan shipments and schedule appointments using the Outlook calendar, including transportation providers, through customer portals and any other * Manage drivers: welcome, obtain signatures, provide documents, and ensure they comply with company rules. * Print, manage, and archive all shipping-related documents. * Maintain constant communication with the Warehouse Director to address any issues affecting targets. * Handle claims (creation and follow-up) and resolve other shipping-related issues. * Ensure procedures are followed and maintain productivity of shipping processes; notify the supervisor if productivity decreases. * Always keep the shipping area and workstations clean and safe and lead by example (pass the broom, clean desk..) * When tasks require additional capacity or could be improved, notify the supervisor. * Work with other departments to resolve issues and respond to their requests. * Train new shipping employees. * Perform shipping and loading tasks when other responsibilities are completed. * Perform any other duties requested by the supervisor. * Be trained on other warehouse positions to provide coverage when needed. * Maintain and promptly respond to requests from the email inbox: ONWShipping@richelieu.com [ONWShipping@richelieu.com]. * Roles responsibilities are subject to change may change over time REQUIREMENTS * Education in administration, inventory management, mathematics, accounting, logistics, or another operations-related discipline, or equivalent work experience. * Strong analytical and problem-solving skills. * Excellent organizational skills and ability to manage multiple priorities while maintaining a clean work environment. * Team-oriented with strong communication skills. * English, both spoken and written. French is an asset. * Basic proficiency in Microsoft Word and Outlook, and intermediate proficiency in Excel. * Forklift operator certification (training will be provided on-site if not already obtained). IDEAL CANDIDATE PROFILE * Self-motivated, organized, analytical, and detail oriented. * Comfortable working in fast-paced and constantly evolving environments. * Previous warehouse experience. * Knowledge of, or experience with Microsoft Access and ERP/MRP systems is considered an asset. Our customers - More than 120,000 customers in North America: manufacturers of kitchen and bathroom cabinets, storage and closets, residential and office furniture, doors and windows, residential and commercial woodworking shops, as well as hardware retailers including big-box renovation stores. Our team * 3,000 people, of which almost half are dedicated to sales and marketing, and more than 50% are Richelieu shareholders. What we offer * A Quebec flagship: As a company proudly rooted in Quebec but present in Canada and the United States, we benefit from excellent recognition and a strong reputation. * A mature and stable company: With more than 50 years of market experience, we offer the confidence and organizational solidity necessary for a secure work environment. Continuous growth: With solid financial health, our company is in constant expansion, thus opening future opportunities for all. * Competitive compensation: We offer competitive base compensation according to the market. Possibility of becoming a shareholder: We believe in employee involvement and offer them the possibility of becoming shareholders. * Work-life balance: We value a healthy and flexible work environment, allowing everyone to reconcile work and private life. * Quality products: We commit to offering products of exceptional quality, thus satisfying our most demanding customers.

Coordinate shipping operations and monitor performance indicators to ensure a 99.5% on-time delivery rate. Manage transportation providers, handle shipping documentation, and oversee the productivity and safety of the shipping area.

Requires education or experience in logistics, administration, or a related field, along with proficiency in Microsoft Office. Candidates should have strong analytical skills and be capable of obtaining a forklift certification.

• Competitive Base Compensation • Employee Share Ownership Plan • Work-life Balance

Identified from the job description. Confirm important requirements above.

• Shipping Coordination
• Logistics Management
• Inventory Management
• Performance Monitoring
• Driver Management
• Claims Handling
• Microsoft Excel
• Microsoft Outlook
• Microsoft Word
• Forklift Operation
• ERP/MRP Systems
• Problem Solving
• Organizational Skills
• Communication
• Analytical Thinking
• Training

Minimum experience

2+ years