Client Advisor

Job summary

The Client Advisor is responsible for cultivating exceptional client relationships and delivering unparalleled service to drive sales performance. They must maintain brand standards in the boutique environment while providing personalized recommendations and expert product knowledge.

Job details

The Oldest Fine Leather Goods House in the World Founded in 1829, Delvaux is a truly Belgian brand. In fact, it was even born before the Kingdom of Belgium, which was only established one year later, in 1830. Created in Brussels by the innovative Charles Delvaux, la Maison has remained at the forefront of luxury leather goods for nearly two centuries because of its savoir-faire, uncompromising craftsmanship and the outstanding quality of its creations. Delvaux Video http://www.youtube.com/watch?v=I0j0zMebgbI Overview The objective of this role is to cultivate exceptional client relationships, deliver unparalleled service, and achieve individual sales objectives by providing a personalized and memorable experience for every client. Primary Responsibilities Warmly welcome, engage, and build lasting relationships with local and international clients, ensuring their loyalty to Delvaux. Drive sales performance and achieve commercial targets through expert product knowledge, personalized recommendations, and an exceptional client journey. Maintain an impeccable sales environment, ensuring product availability and presentation meet the highest brand standards to enhance the client experience. Actively contribute to the continuous elevation of service quality and hospitality, anticipating client needs and exceeding expectations. Develop profound knowledge and understanding of our exquisite product lines, enabling compelling storytelling and fostering deep connections with clients to drive engagement and sales. Embody the brand's prestige and values, upholding the highest standards of visual merchandising, boutique presentation, and Delvaux's distinguished image. Provide valuable insights to management regarding client preferences, market trends, and product performance, gathered through meaningful client interactions. Qualifications A minimum of 3 years of experience in luxury retail, with a proven track record in client relationship management. Impeccable presentation, a genuine passion for the brand, and a commitment to delivering excellence. Exceptional interpersonal, communication, and active listening skills, with proficiency in relevant computer applications. Fluent in English; additional language proficiency is a significant asset. Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted. We Offer Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include company sponsored health, dental, drug, and vision programs. The company offers income protection solutions including life insurance, disability benefits, and the RRSP program with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a maternity leave top-up program, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change. At Richemont, We Craft the Future! Accommodations will be made for applicants with disabilities during the recruitment process in accordance with applicable laws. Please contact us to request accommodation. Expected Hourly Range: $20.00 - $25.00 CAD. Salary will be determined based on relevant skills and experience.

What you’ll do

The Client Advisor is responsible for cultivating exceptional client relationships and delivering unparalleled service to drive sales performance. They must maintain brand standards in the boutique environment while providing personalized recommendations and expert product knowledge.

Requirements

Candidates must have a minimum of 3 years of experience in luxury retail with a proven track record in client relationship management. Proficiency in English and exceptional interpersonal and communication skills are required.

Benefits

• Health insurance
• Dental insurance
• Drug insurance
• Vision insurance
• Life insurance
• Disability benefits
• RRSP program with employer match
• Paid time off
• Maternity leave top-up program
• Employee assistance program
• Volunteer days off

Listed skills

• Client Relationship Management · Preferred
• Product Knowledge · Preferred
• Customer service · Preferred
• interpersonal skills · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Client relationship management
• Luxury retail sales
• Product knowledge
• Customer service
• Interpersonal skills
• Communication
• Active listening
• Visual merchandising
• Storytelling
• Sales performance
• Product Knowledge
• Driving Engagement
• Time Off Management
• Active Listening
• Customer Relationship Management
• Management
• English Language
• Sales
• Innovation
• Interpersonal Communications
• Market Trend
• Visual Merchandising

Job areas

• Retail
• Sales
• Customer Service & Support
• Hospitality
• Client Advisor
• Sales Advisor
• Commercial Sales Representatives
• Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel

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