Customer Service Supervisor - Retail

Job summary

Supervise, schedule, train, and evaluate retail staff while assigning duties and coordinating daily activities. Manage merchandise and inventory, sell automotive parts, prepare sales and personnel reports, and resolve customer concerns and supply issues.

Job details

Overview Languages English Education Secondary (high) school graduation certificate Experience 2 years to less than 3 years On site Work must be completed at the physical location. There is no option to work remotely. Work setting Retail business On-site customer service Automobile Automotive service station Responsibilities Tasks Supervise staff (apprentices, stages hands, design team, etc.) Assign sales workers to duties Hire and train or arrange for training of staff Exhibit designers plan and develop permanent and temporary or moveable exhibits and displays for museum exhibitions, trade shows, conventions, retail spaces and other exhibitions Order merchandise Authorize return of merchandise Establish work schedules Sell merchandise Prepare reports on sales volumes, merchandising and personnel matters Resolve issues that may arise, including customer requests, complaints and supply shortages Organize and maintain inventory Supervise and co-ordinate activities of workers Conduct performance reviews Supervise office and volunteer staff Experience and specialization Type of product Automotive parts and accessories Automobile parts Additional information Personal suitability Accurate Client focus Efficient interpersonal skills Excellent oral communication Organized Dependability Excellent written communication Ability to multitask Benefits Health benefits Dental plan Disability benefits Health care plan Other Benefits Other benefits

What you’ll do

Supervise, schedule, train, and evaluate retail staff while assigning duties and coordinating daily activities. Manage merchandise and inventory, sell automotive parts, prepare sales and personnel reports, and resolve customer concerns and supply issues.

Requirements

Requires a secondary school graduation certificate and 2 to less than 3 years of experience. The role calls for automotive parts knowledge, accuracy, customer focus, strong oral and written communication, organization, dependability, efficiency, and the ability to multitask.

Benefits

• Health Benefits
• Dental Plan
• Disability Benefits
• Health Care Plan
• Other Benefits

Listed skills

• Sales Reporting · Preferred
• Organization · Preferred
• Accuracy · Preferred
• Inventory management · Preferred
• interpersonal communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Staff Supervision
• Task Assignment
• Hiring and Training
• Merchandise Ordering
• Returns Authorization
• Work Scheduling
• Retail Sales
• Sales Reporting
• Customer Complaint Resolution
• Inventory Management
• Performance Reviews
• Automotive Parts Knowledge
• Accuracy
• Customer Focus
• Interpersonal Communication
• Organization

Job areas

• Retail
• Customer Service & Support
• Management & Leadership
• Sales

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