Chef(fe) d’équipe - Support TI
- Montréal, QC
- Hybrid
- Posted Sep 2, 2026
- 1 position
Opens an external site
- Employment type
- Full-time
- Experience level
- Senior · 5+ years
- Minimum education
- Bachelor’s degree
- Posting language
- French
- Working hours
- 40 hours per week
Job summary
The IT Support Team Lead is responsible for the daily management of end-user support services, balancing senior technical support with team leadership and operational coordination. This role involves mentoring staff, managing service levels, and acting as the primary point of escalation for complex technical issues.
Job details
The IT Support Team Lead is responsible for the daily management of end-user support services, balancing senior technical support with team leadership and operational coordination. This role involves mentoring staff, managing service levels, and acting as the primary point of escalation for complex technical issues. Candidates must possess a college or university degree in Information Technology or a related field. A minimum of 5 years of IT support experience and at least 2 years of informal leadership or supervisory experience are required.
What you’ll do
The IT Support Team Lead is responsible for the daily management of end-user support services, balancing senior technical support with team leadership and operational coordination. This role involves mentoring staff, managing service levels, and acting as the primary point of escalation for complex technical issues.
Requirements
Candidates must possess a college or university degree in Information Technology or a related field. A minimum of 5 years of IT support experience and at least 2 years of informal leadership or supervisory experience are required.
Benefits
- Group insurance
- Health spending account
- Savings plans
- Employer contribution
- Virtual healthcare network
- Employee and family assistance program
- Mental health consultations
- Annual health and wellness program
- Hybrid work environment
- Performance bonus
- Tuition reimbursement
- Professional membership reimbursement
- Academic incentives
- Talent referral bonus
- Client referral bonus
- Childcare and tutoring services
- Annual rewards and recognition program
Listed skills
- Network Troubleshooting · Preferred
- Active Directory · Preferred
- Microsoft 365 · Preferred
- Team Leadership · Preferred
- Process Improvement · Preferred
- Technical Support · Preferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- IT Support
- Team Leadership
- Technical Support
- Microsoft 365
- Windows 11
- Active Directory
- Entra ID
- Intune
- Network Troubleshooting
- ITSM
- Ticket Management
- Audiovisual Technologies
- Mobile Device Management
- Mentoring
- Process Improvement
- Vendor Management
Job areas
- Technology
- Management & Leadership
- Customer Service & Support
- Consulting
More jobs from Richter
Administrative Assistant, Richter Family Office
- Hybrid
- Toronto, ON
- Posted Oct 4, 2026
New Grad Enterprise Analyst - January 2027 Start Date
- Hybrid
- Toronto, ON
- Posted Sep 12, 2026
Risk Intern - Winter Internship (January 2027 - April 2027)
- Hybrid
- Toronto, ON
- Posted Sep 12, 2026
New Grad Staff Accountant - Audit (September 2027 Start Date)
- Hybrid
- Toronto, ON
- Posted Sep 3, 2026