Technical Operations Analyst
- Waterloo, ON
- Hybrid
- Posted Sep 8, 2026
- 1 position
$55,000–$65,000 / year
Opens an external site
- Employment type
- Full-time
- Experience level
- Mid-level · 3+ years
- Posting language
- English
- Working hours
- 40 hours per week
Job summary
The role involves managing customer requests, troubleshooting technical issues, and ensuring service delivery meets KPIs for the RideCo software platform. It serves as a critical link between clients and internal teams to drive customer satisfaction and system reliability.
Job details
The role involves managing customer requests, troubleshooting technical issues, and ensuring service delivery meets KPIs for the RideCo software platform. It serves as a critical link between clients and internal teams to drive customer satisfaction and system reliability. Candidates should have 3+ years of experience in technical support and proficiency with MS Office or Google Workspace. A valid passport/US B1B2 visa and the ability to travel up to 10% of the time are required.
What you’ll do
The role involves managing customer requests, troubleshooting technical issues, and ensuring service delivery meets KPIs for the RideCo software platform. It serves as a critical link between clients and internal teams to drive customer satisfaction and system reliability.
Requirements
Candidates should have 3+ years of experience in technical support and proficiency with MS Office or Google Workspace. A valid passport/US B1B2 visa and the ability to travel up to 10% of the time are required.
Benefits
- Performance-based Bonus
- Stock Options
- Flex-time Work Schedules
- Vacation Time
- Bi-weekly Catered Lunches
- Social Events
- Casual Dress Code
- Medical Insurance
- Dental Insurance
- Prescription Insurance
- Life Insurance
- Health Spending Accounts
- Complimentary Commuter Rides
Listed skills
- Technical Support · Preferred
- Customer service · Preferred
- Troubleshooting · Preferred
- issue resolution · Preferred
- Documentation · Preferred
- Data analysis · Preferred
- Problem solving · Preferred
- Google Workspace · Preferred
- Salesforce · Preferred
- Jira · Preferred
- Client Onboarding · Preferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Technical Support
- Customer Service
- Troubleshooting
- Issue Resolution
- Documentation
- Incident Response
- Product Configuration
- Data Analysis
- Problem Solving
- MS Office Suite
- Google Workspace
- Salesforce
- Zendesk
- JIRA
- Confluence
- Client Onboarding
Job areas
- Customer Service & Support
- Technology
- Transportation
- Software
- Data & Analytics
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