Student Success Coordinator

Calgary, AB
Hybrid
Posted Oct 9, 2026
1 position

$55,000–$70,000 / year

Opens an external site

Employment type: Full-time
Experience level: Mid-level · 2+ years
Minimum education: Bachelor’s degree
Posting language: English
Working hours: 40 hours per week
Office presence: 3 days per week
Seniority: Entry level

Job summary

Manage the student lifecycle from enrollment through graduation and job placement, including onboarding, records, scheduling, advising, and support. Coach students on job searches and interviews, connect them with employers, build community, and track outcomes to improve student success.

Job details

Role Overview As Student Success Coordinator, you'll be the primary point of contact for students enrolled in Ripotek's training programs. You'll manage the student lifecycle from enrollment through graduation and job placement, ensuring every student has the support and resources they need to succeed. This role combines operations, student advising, career coaching, and community building. Key Responsibilities Student Onboarding & Operations (30%) Manage enrollment process: paperwork, payment processing, system access setup Onboard new students: welcome emails, orientation, learning platform setup Maintain student records in CRM (HubSpot) and LMS (Thinkific) Coordinate class schedules, room bookings (for in-person sessions), and Zoom links Send weekly announcements, reminders, and updates to students Track attendance and follow up with students who miss classes Process requests for leaves of absence, deferrals, and withdrawals Manage equipment loans (laptops, webcams) for students who need them Coordinate with instructors on student issues and accommodations Student Support & Advising (25%) Serve as first point of contact for student questions and concerns Monitor student engagement and proactively reach out to struggling students Conduct check-in calls/meetings with at-risk students Connect students with appropriate resources (tutoring, mental health, financial aid) Facilitate peer study groups and learning communities Mediate conflicts between students or with instructors Gather and act on student feedback (surveys, 1-on-1 conversations) Maintain "pulse" on student sentiment and escalate issues to leadership Career Services & Job Placement (30%) Review and provide feedback on student resumes and LinkedIn profiles Conduct mock technical interviews and behavioral interviews Teach job search strategies and networking skills Connect students with hiring partners and job opportunities Track student job search progress and outcomes (placement rate is key KPI) Maintain relationships with alumni and hiring companies Organize employer info sessions and recruiting events Prepare students for technical assessments and interviews Celebrate student wins (job offers, certifications) across social media Community Building & Events (10%) Plan and execute student events (kickoff parties, graduation ceremonies, alumni meetups) Manage student Slack workspace (moderate, engage, share resources) Create a sense of community and belonging among students Recognize student achievements (spotlight features, awards) Foster peer-to-peer support and mentorship Coordinate guest speaker sessions with industry professionals Reporting & Process Improvement (5%) Track and report on key metrics (enrollment, retention, satisfaction, placement) Identify trends and recommend improvements to student experience Document processes and create standard operating procedures Contribute to marketing efforts (student testimonials, success stories) Participate in program reviews and continuous improvement initiatives Experience Required Qualifications 2+ years in student services, customer success, academic advising, or related role Experience working with adult learners or career-change students Background in education, training, or edtech (bootcamp experience a plus) Demonstrated ability to build relationships and earn trust Experience managing multiple priorities and deadlines Skills Communication: Excellent written and verbal communication skills Empathy Ability to understand student challenges and provide appropriate support Organization Strong project management and administrative skills Tech Savvy Comfortable with CRMs, LMS platforms, Slack, Zoom, Google Workspace Problem Solving Resourceful and solutions-oriented when students face obstacles Career Coaching Basic understanding of resumes, LinkedIn, job search strategies Data-Driven Comfortable tracking metrics and using data to inform decisions Soft Skills Genuine passion for helping people succeed High emotional intelligence and active listening skills Patient and calm under pressure Proactive and takes initiative Detail-oriented with strong follow-through Collaborative and team-oriented Positive, encouraging attitude Preferred Qualifications ✓Bachelor's degree in Education, Psychology, Social Work, or related field ✓Experience with bootcamp or technical training programs ✓Knowledge of data/tech careers and hiring landscape ✓Familiarity with LinkedIn Recruiter and job boards ✓Certified career coach or counselor ✓Experience with Salesforce, HubSpot, or similar CRM ✓Bilingual (French or other language) is an asset ✓Background in HR or talent acquisition What We Offer Compensation & Benefits Salary: $55K-$70K based on experience Annual performance bonus (5-10% of salary based on placement metrics) RRSP matching (3% of salary) Comprehensive health, dental, and vision benefits Professional development budget ($2,000/year) Wellness stipend ($500/year for gym, mental health, etc.) Work Environment Hybrid: 3 days/week in Calgary office, 2 days remote Flexible hours (some evening availability needed 2-3 nights/week for student calls) Modern downtown office with collaborative spaces Laptop and home office setup allowance Casual dress code Growth & Impact Directly impact students' career transformations - watch them go from unemployed to thriving in 3-6 months Build a tight-knit student community from scratch Shape the student experience as we scale programs Opportunity to grow into Director of Student Success role Cross-functional exposure (marketing, sales, curriculum) Culture Mission-driven organization focused on student outcomes Supportive, collaborative team environment Celebrate wins together (student job offers are team celebrations!) Work-life balance respected (no weekend work) Inclusive and welcoming culture Typical Week Monday Team meeting, student check-in calls, resume reviews Tuesday In-office (student meetings, employer outreach, admin tasks) Wednesday In-office (orientation for new cohort, 1-on-1s) Thursday Remote (Slack engagement, mock interviews, reporting) Friday Remote (planning next week, professional development) Evening Available for student calls 2-3x/week (6-8pm MT) Interview Process 1 Phone Screen (30 min) HR and hiring manager 2 Scenario Interview (45 min) Respond to student situations (role play) 3 Career Coaching Demo (30 min) Review a sample resume and provide feedback 4 Team Fit (30 min) Meet with instructors and operations team 5 Reference Checks 2 professional references Ready to Change Lives? Help students transform their careers and achieve their dreams in the data field.

What you’ll do

Requirements

Requires at least two years of experience in student services, customer success, academic advising, or a related role, along with experience supporting adult learners or career changers. Candidates should have strong communication, empathy, organization, technology, and career-coaching skills; a related bachelor's degree and bootcamp or technical training experience are preferred.