RipplingVerified Job Source

Implementation Manager, Enterprise (Canada)

Toronto, ON
Hybrid
Posted May 15, 2026
1 position

$69,000–$115,000 / year

Opens an external site

Employment type: Full-time
Experience level: Mid-level · 2+ years
Posting language: English
Working hours: 40 hours per week
Office presence: 3 days per week

Job summary

The Implementation Manager partners with enterprise clients to deploy Rippling's suite of HR, Payroll, and IT products tailored to their business objectives. They manage the end-to-end implementation process and collaborate with internal product and engineering teams to drive platform adoption and efficiency.

Job details

About the role Implementation is an essential differentiator for Rippling. As an Implementation Manager, you will work with our customers to implement and drive the adoption of Rippling’s suite of products. You will consult with the customer to understand their unique objectives and leverage deep knowledge of Rippling’s products as well as a strong commitment to customer experience to help clients realize the full potential of our offerings. What you will do Partner one-on-one with clients to develop custom plans and implement the Rippling products they have purchased across HR, Payroll, Benefits Administration, IT platform, and various other products tailored to the customer’s specific business objectives Proactively manage the implementation process end-to-end, consulting with customers to align on target timelines and specific goals, ensuring that each milestone meets their operational needs Drive adoption of purchased products providing bespoke guidance, best practices, and insights that empower clients to maximize the platform’s capabilities Partner with Sales, Account Management, Technical Account Management, and Support to ensure seamless hand-offs and long-term customer success Collaborate closely with Product and Engineering to offer feedback on customer insights, partner on technical issues, and advocate for product enhancements that align with customer needs and industry trends Collaborate with internal teams in the development of processes and best practices which integrates customer feedback and learnings to increase operational efficiency and success What you will need 3+ years of hands-on experience in Implementation and/or Customer Experience at a rapidly growing SaaS company. Proven project management experience, deploying multiple projects simultaneously in a fast-paced environment. Stellar communication, presentation, and relationship-building skills along with a deep commitment to driving an exceptional customer experience. Ability to effectively collaborate with partners across Sales, CX, Product, and Engineering teams Bonus 2+ years experience in a customer-facing position within the HCM or IT space (HR, Payroll, Benefits, Identity Management, Device Management, etc). Fluency in French Canadian Additional information Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee’s role. This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here. A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below. #li-hybrid

What you’ll do

Requirements

Candidates need 3+ years of experience in implementation or customer experience at a fast-growing SaaS company and proven project management skills. Experience in HCM or IT spaces and fluency in Canadian French are considered bonuses.