OPERATIONS MANAGER

Job summary

Lead the Fulfillment Centre team and manage daily order fulfillment, inbound operations, inventory control, and health and safety. Coordinate with customer service, customers, and transportation partners while improving processes and recruiting, leading, and mentoring the team.

Job details

THE OPPORTUNITY Our Operations Manager loves to enable amazing customer service experiences and solve problems. They do everything you would expect the best to do: lead by example, execute safely, accurately and efficiently every day while continuously looking for opportunities to improve our operation and the customer experience. But that’s not all! Joining the Riptide team is a unique opportunity. Why? We are looking for business savvy teammates who are eager to help build our rapidly growing business, are comfortable to step forward with new ideas and then take the lead to implement them. Duties Of The Role Lead Fulfillment Centre (FC) team Manage daily operations within the Fulfillment Centre; order fulfillment, inbound operations, inventory control Key operational liaison with Customer Service Team, Customers and Transportation partners Health & Safety Inventory Control Process Improvement Recruit, Lead & Mentor FC Team We Expect Our Operations Manager To Be Energized and passionate about what they do – always! Excited to play a major role in a high growth business Always thinking about safety A role model for professionalism, respect and teamwork Detail-oriented (“measure twice… cut once!”) Eager to learn, develop and grow We Expect Our Operations Manager To Possess Strong core values and integrity Exceptional interpersonal and communication skills College Diploma/University degree with 5+ years of experience in a fast-paced, automated, case pick distribution environment In depth knowledge and record of leveraging the capabilities of Warehouse Management Systems Proven success in leading and developing high performing teams Material Handling equipment operation experience A strong inclination for continuous improvement A demonstrated history of meeting commitments and achieving success Excellent organizational and time management skills Flexibility to adapt to changing requirements of business (ie. working occasional Sundays) Riptide’s Commitment To You You will be a valued player in a high-performance environment. Opportunities for learning and growth will be plentiful. Competitive base compensation and an industry-leading profit sharing opportunity Comprehensive Benefits and Wellness programs Optional Pension Plan and Group RRSP Job Type: Full-time, Days Location: Milton, ON

What you’ll do

Lead the Fulfillment Centre team and manage daily order fulfillment, inbound operations, inventory control, and health and safety. Coordinate with customer service, customers, and transportation partners while improving processes and recruiting, leading, and mentoring the team.

Requirements

Requires a college diploma or university degree and at least five years of experience in a fast-paced, automated case-pick distribution environment. Candidates should have in-depth Warehouse Management System knowledge, experience leading teams and operating material handling equipment, and strong communication, organizational, and continuous-improvement skills.

Benefits

• Profit Sharing
• Benefits and Wellness Programs
• Optional Pension Plan
• Group Registered Retirement Savings Plan

Listed skills

• Order Fulfillment · Preferred
• Inventory Control · Preferred
• Team Leadership · Preferred
• Process Improvement · Preferred
• Customer service · Preferred
• Transportation Coordination · Preferred
• Communication · Preferred
• adaptability · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Fulfillment Centre Operations
• Order Fulfillment
• Inbound Operations
• Inventory Control
• Warehouse Management Systems
• Team Leadership
• Recruiting and Mentoring
• Health and Safety
• Process Improvement
• Material Handling Equipment Operation
• Customer Service
• Transportation Coordination
• Communication
• Organization and Time Management
• Adaptability

Job areas

• Logistics
• Management & Leadership
• Transportation
• Customer Service & Support
• Security & Safety

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