Receptionist

Job summary

The receptionist will serve as the primary point of contact for clients, managing incoming calls and greeting visitors to ensure a positive first impression. Additionally, the role involves administrative tasks such as mail handling, document organization, and coordinating office catering for meetings and events.

Job details

The Opportunity We are looking for a professional and experienced Receptionist to join our Kitchener office. This is an excellent opportunity for a person who is motivated by making an impact in their workplace and thrives on creating memorable first impressions. About You Strong interpersonal and customer service skilled Previous reception experience, preferably in a professional services firm Ninja-like organizational skills Ability to multi-task and re-prioritize like a pro High levels of accountability and ownership with little oversight Proficient with Microsoft Office (Outlook, Word & Excel) Always eager & quick to learn new technologies Not afraid of change and working in a fast-paced environment About the Gig As a key member of the team, you will be responsible for ensuring positive first impressions for our clients and contributing to the smooth operations of our reception area. Responsibilities will include, but are not limited to: Be the welcoming first impression: Answer incoming calls and greet clients warmly and professionally, making sure everyone gets connected to the right person quickly and feels well taken care of from the moment they reach out. Keep the mail moving: Sort and manage all incoming and outgoing mail and faxes, so nothing gets lost in the shuffle and everything lands where it needs to be. Lend a hand with correspondence: Pitch in on letters, emails, and other written communication as needed, helping the team stay on top of what goes out the door. Keep documents in order: Take care of document audits, reviews, publishing, and linking — because organized, accessible files keep everyone working smoothly. Keep the team well-fed & caffeinated: Take the lead on ordering and organizing meals, snacks, coffee, and all the little food-related details for tax season, meetings, pizza lunches, and team events. Be the behind-the-scenes host: Coordinate group lunches, keep the snack/coffee station stocked, and help tidy up afterward — because great meetings are even better with good food and a clean space! Special projects as assigned Position Details Location: This role is based out of our Kitchener-Waterloo office, located at 319 Bridgeport Rd E Ste 2, Waterloo, ON. Pay Range: $42,000 - $50,000 Hours: Full-time, with paid overtime required during peak periods Compensation within the advertised range is based on factors such as experience, qualifications, and professional designations. RLB LLP recognizes that candidates may not fit precisely within a predefined range; therefore, final compensation will reflect the full breadth of skills, experience, and expertise the individual brings to the role.

What you’ll do

The receptionist will serve as the primary point of contact for clients, managing incoming calls and greeting visitors to ensure a positive first impression. Additionally, the role involves administrative tasks such as mail handling, document organization, and coordinating office catering for meetings and events.

Requirements

Candidates should have previous reception experience, preferably within a professional services firm, and possess strong interpersonal and customer service skills. Proficiency in Microsoft Office and the ability to manage multiple tasks in a fast-paced environment are essential.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• interpersonal skills · Preferred
• Microsoft Excel · Preferred
• Communication · Preferred
• Multi-Tasking · Preferred
• Microsoft Office · Preferred
• Microsoft Word · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Reception
• Customer service
• Interpersonal skills
• Organizational skills
• Multi-tasking
• Microsoft Office
• Outlook
• Word
• Excel
• Communication
• Document management
• Time management
• Accountability
• Organizational Skills
• Auditing
• Customer Service
• Microsoft Outlook
• Multitasking
• Operations
• Writing
• Prioritization

Job areas

• Administrative
• Customer Service & Support
• Finance & Accounting
• Receptionist
• Receptionists (general)
• Receptionists and Information Clerks