Inside Sales Representative

Job summary

The Inside Sales Representative will manage inbound customer calls, process orders and quotations, and provide general sales support. They will also maintain showroom merchandising, coordinate inventory, and assist with procurement and administrative tasks.

Job details

Inside Sales Representative Conuvo Construction Materials About Us RMC Group of Companies is family owned and has been supplying concrete and related services since 1994. RMC Group of Companies is locally owned and operated and is one of Western Canada’s largest independent concrete providers. Since 1994, RMC Group of Companies has expanded the business to more than ten operating entities to provide a one stop shop for all our customer’s concrete needs. With such rapid expansion, there is ample opportunity for growth and development for employees. We treat our employees like family and look for the very best. Come be a part of our growing team! What Conuvo Offers Competitive wages and vacation time Full scope benefits package (health, dental, life, disability, etc.) Employee assistance programs Employee perks and discounts Employee referral bonus Opportunities for training and professional development Team lunches and events Overview We are looking for an Inside Sales Representative to handle inbound customer calls, assist customers with the creation and fulfillment of orders and quotations, and provide general sales support from our Port Coquitlam, BC Office. This role requires strong product knowledge, attention to detail, and the ability to manage multiple priorities in a fast-paced construction supply environment. Responsibilities Answer incoming phone calls from customers and vendors Maintain good customer relations and ensuring a high degree of customer service Greet walk-in customers and maintain merchandising in the product showroom Respond to inquiries for product pricing and provide quotations to customers Work with our procurement and outside sales staff to price products competitively, providing customer feedback to the operations team Provide timely responses to questions/concerns regarding product timelines Coordinate inventory levels in showroom and aid in merchandizing/displays of product Perform office administrative duties including scanning, filing, organizing, and cleanup Aid with the procurement of materials from vendors Develop in depth product knowledge, including product applications and product substitutions Participate in the branch safety program Other duties as assigned Qualifications Previous customer service experience, preferably with direct experience in the construction materials industry Understanding of common pricing tactics and strategies Valid driver’s license, reliable transportation and clean drivers abstract Strong computer skills, including Microsoft Outlook and Microsoft Office Key Attributes Excellent verbal and interpersonal skills both in-person and on the phone Ability to work and prioritize tasks in a fast paced and dynamic environment Problem solving skills and a high level of accuracy and attention to detail Proven customer service and upselling skills Ability to work independently and as part of a team Hours of Work This is a full time, permanent postion. Branch operating hours are 8:00AM - 4:30PM, Monday to Friday. Hours may be adjusted for seasonality based on the needs of the business. Work Environment This is primarily an in-office position, however, accessing the warehouse may be required. PPE is required while in the warehouse, including CSA certified steel-toed boots. RMC Group of Companies is an Equal Opportunity Employer and operates without discriminating on the basis of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, mental or physical disability or pardoned criminal conviction.

What you’ll do

The Inside Sales Representative will manage inbound customer calls, process orders and quotations, and provide general sales support. They will also maintain showroom merchandising, coordinate inventory, and assist with procurement and administrative tasks.

Requirements

Candidates should have previous customer service experience, preferably within the construction materials industry. Strong computer skills, a valid driver's license, and excellent interpersonal communication abilities are required.

Benefits

• Health insurance
• Dental insurance
• Life insurance
• Disability insurance
• Employee assistance programs
• Employee perks and discounts
• Employee referral bonus
• Training and professional development
• Vacation time

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Order Fulfillment · Preferred
• Product Knowledge · Preferred
• Attention to detail · Preferred
• Microsoft Office · Preferred
• Communication Skills · Preferred
• Upselling · Preferred
• Inventory management · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Sales support
• Order fulfillment
• Product knowledge
• Pricing strategies
• Inventory management
• Administrative duties
• Microsoft Outlook
• Microsoft Office
• Communication skills
• Problem solving
• Attention to detail
• Upselling
• Construction materials knowledge
• Inside Sales
• Outside Sales
• Product Knowledge
• Administrative Functions
• Valid Driver's License
• Customer Relationship Management
• Business Workflow Analysis
• Customer Service
• Procurement
• Computer Literacy
• Employee Assistance Programs
• Selling Techniques
• Warehousing
• Interpersonal Communications
• Problem Solving
• Merchandising
• Operations
• Telephone Skills
• Showrooms
• Filing
• Prioritization
• Detail Oriented

Job areas

• Sales
• Customer Service & Support
• Construction
• Administrative
• Logistics
• Inside Sales Representative
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products

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