Operations Supervisor

Operations Supervisor – Nursing and Rehabilitation Salary: CA$60,000 – CA$70,000 per year Job type: Full-time, Permanent Work location: In person (Aurora, ON) About the Role RNS Health Care Services Inc. is seeking a highly motivated and experienced Operations Supervisor (Nursing and Rehabilitation) to join our growing team. In this dynamic, non-clinical leadership role, you will oversee the day-to-day operations of our Nursing and Rehabilitation departments, supporting coordinators, clinicians, and clients to ensure efficient, high-quality service delivery. You will work closely with the Director of Operations and play a key role in driving operational performance, service quality, and positive client outcomes. This role requires nominal travel, including home visits approximately every two weeks as part of operational oversight and service monitoring. What You’ll Do You will be responsible for the effective coordination and performance of the Nursing and Rehabilitation teams, with a strong focus on operational leadership and service delivery. Key responsibilities include: Oversee and support Nursing and Rehabilitation Coordinators in daily operations Manage staff and contractor scheduling, attendance, and coverage Conduct periodic home visits (approximately bi-weekly) to support service oversight and quality assurance Act as primary contact for client, provider, and operational escalations, including Ontario Health @Home (OHAH) Participate in client case conferences and OHAH meetings as required Ensure compliance with operational policies, KPIs, and service quality standards Lead performance management activities, including coaching, feedback, and formal evaluations Support recruitment, onboarding, and team integration Facilitate regular departmental meetings in collaboration with Clinical Leads Support partnerships with community agencies and stakeholders Provide after-hours on-call support for urgent operational issues Who We’re Looking For We are seeking a strong, solutions-focused leader who thrives in a fast-paced home care environment. You bring: Proven supervisory experience in home care is required Strong leadership, organizational, and people management skills Ability to build trust and communicate effectively across multidisciplinary teams A proactive, problem-solving mindset Commitment to improving home and community healthcare services in Ontario Clinical background is strongly preferred, including: Registered Nurse (RN), Registered Practical Nurse (RPN), Speech-Language Pathologist (SLP), Occupational Therapist (OT), Physiotherapist Assistant (PTA), Physiotherapist (PT), Communicative Disorders Assistant (CDA), or Social Worker (SW) Qualifications & Requirements Post-secondary diploma or degree required Minimum 5 years of healthcare management experience (home care supervisory experience is mandatory) Familiarity with Ontario Health @Home and Ontario Health Teams is an asset Strong analytical, planning, and execution skills Demonstrated experience managing staff performance and operational outcomes Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) Additional Requirements Valid Ontario G or G2 driver’s licence (required) Access to a reliable vehicle and valid auto insurance (required) Vulnerable Sector Police Check (within last 6 months) Ability to complete periodic home visits (approximately every two weeks) About RNS Health Care Services Inc. RNS Health Care Services Inc. is an accredited, Canadian-owned organization providing compassionate, professional home and community care services since 1985. We offer services including personal support, homemaking, respite care, nursing, foot care, and community clinics. Our caregivers support clients in private homes, retirement residences, and congregate living settings. We are committed to accessibility and providing accommodation throughout the recruitment process. If you require accommodation, please notify us in advance. This posting is for a current vacancy within RNS Health Care Services Inc. RNS Health Care Services Inc. is an equal opportunity employer. We do not use artificial intelligence (AI) to screen, assess, or select applicants at any stage of the hiring process. All applications are reviewed by our recruitment team.

Oversee the daily operations of Nursing and Rehabilitation departments, including staff scheduling and performance management. Act as the primary contact for operational escalations and conduct periodic home visits to ensure service quality.

Requires a minimum of 5 years of healthcare management experience with mandatory home care supervisory experience and a post-secondary degree. A clinical background (e.g., RN, RPN, PT) and a valid Ontario driver's license are strongly preferred or required.

Identified from the job description. Confirm important requirements above.

• Operational Leadership
• Staff Scheduling
• Performance Management
• Quality Assurance
• Case Management
• Recruitment
• Onboarding
• Stakeholder Management
• Problem Solving
• Microsoft Office Suite
• Clinical Oversight
• People Management

• Healthcare
• Management & Leadership
• Social Services

Minimum education

Bachelor’s degree

Minimum experience

5+ years

Apply by

Jan 20, 2027

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level

Application method

Direct apply is available