Desktop Support Analyst

Job summary

The role involves providing comprehensive technical support for end-user systems, hardware, and network infrastructure across multiple office locations. Responsibilities include managing user accounts, deploying devices, and resolving connectivity issues within Microsoft 365 and networking environments.

Job details

Overview Our Edmonton-based client is seeking an IT Generalist to provide comprehensive technical support across infrastructure, networking, end-user systems, and Microsoft 365 environments. This is a 3-month contract, hands-on role supporting day-to-day IT operations across multiple locations, requiring strong troubleshooting skills and the ability to work independently in a fast-paced environment. Note: This role will be based in the client's primary office but will require travel to various building locations within the surrounding area. Key Responsibilities Provide day-to-day IT support for desktops, laptops, mobile devices, printers, and peripherals Troubleshoot and resolve hardware, software, networking, and connectivity issues Support Microsoft 365 applications and services, including Outlook, Teams, OneDrive, and SharePoint Manage user accounts, permissions, onboarding, and offboarding activities Deploy, configure, image, and maintain end-user devices Support network infrastructure, including switches, wireless access points, routers, and internet connectivity Troubleshoot wired and wireless networking issues within Cisco Meraki and Ubiquiti environments Assist with network monitoring, system maintenance, and infrastructure upgrades Respond to and resolve support tickets via phone, email, and onsite support Maintain IT documentation, asset inventories, and knowledge base articles Support multiple office locations and provide onsite technical assistance as needed Qualifications 3–5+ years of experience in an IT Generalist, Systems Support, Technical Support, or similar role Strong background supporting both end-user environments and core IT infrastructure Experience with Microsoft 365 administration and support Hands-on experience troubleshooting Windows workstations, hardware, and peripherals Working knowledge of networking fundamentals including TCP/IP, DNS, DHCP, VLANs, VPNs, and wireless networking Experience supporting Cisco Meraki and/or Ubiquiti environments is considered a strong asset Experience with device deployment, imaging, and lifecycle management Familiarity with Active Directory, Azure AD/Entra ID, and user administration Strong customer service and communication skills Ability to prioritize and manage multiple support requests in a dynamic environment Experience supporting multi-site environments is an asset CCNA or equivalent networking experience is considered an asset, not a requirement

What you’ll do

The role involves providing comprehensive technical support for end-user systems, hardware, and network infrastructure across multiple office locations. Responsibilities include managing user accounts, deploying devices, and resolving connectivity issues within Microsoft 365 and networking environments.

Requirements

Candidates must have 3–5 years of experience in an IT Generalist or technical support role with a strong background in infrastructure and end-user systems. Proficiency in Microsoft 365, Windows workstations, and networking fundamentals like TCP/IP and DNS is required.

Listed skills

• Software · Preferred
• Customer service · Preferred
• Active Directory · Preferred
• Microsoft 365 · Preferred
• Communication · Preferred
• Troubleshooting · Preferred
• Technical Support · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Technical support
• Infrastructure
• Networking
• Microsoft 365
• Troubleshooting
• Hardware
• Software
• Active Directory
• Azure AD
• Cisco Meraki
• Ubiquiti
• Device deployment
• Imaging
• Customer service
• Communication
• Network monitoring

Job areas

• Technology
• Customer Service & Support
• Engineering