Sales Support Specialist

Job summary

The role involves providing customer support, preparing quotations, and coordinating purchasing and inventory activities for construction products. The specialist will also collaborate with outside sales representatives to develop new sales opportunities and maintain accurate system data.

Job details

Our client, a well-established distributor serving the commercial construction sector, is seeking a Sales Support Specialist to join their team. This is a diverse, relationship-focused role that combines customer support, inside sales, purchasing coordination, and inventory management responsibilities. The successful candidate will act as a key point of contact for customers while supporting product sourcing, quotations, order management, and sales opportunity development. The ideal candidate will bring experience from construction products, industrial distribution, building materials, mechanical products, plumbing products, or a related sector and thrive in a fast-paced environment where initiative, organization, and follow-through are highly valued. Key Responsibilities Respond to customer inquiries and provide exceptional sales support. Prepare quotations and coordinate product pricing, availability, and specifications. Identify opportunities to develop customer inquiries into additional sales opportunities. Liaise with outside sales representatives to advance projects and customer opportunities. Coordinate purchasing activities and supplier communications across a large SKU-based product portfolio. Support inventory planning and replenishment activities. Ensure order accuracy and maintain high service standards. Maintain accurate information within inventory, quoting, and customer management systems. Build strong relationships with customers, suppliers, and internal stakeholders. Qualifications 5+ years of experience in sales support, inside sales, customer service, purchasing, or a related role. Experience within construction materials, industrial distribution, plumbing, mechanical, or building products preferred. Strong organizational and time management skills. Excellent communication and customer relationship skills. Detail-oriented with a proactive and solutions-focused mindset. Ability to work independently and manage multiple priorities. Assets Graphic design experience for product specification sheets and marketing materials. Shopify or e-commerce platform experience. Inventory management software experience. Compensation & Benefits $60,000 - $80,000 base salary Extended health benefits 3 weeks vacation Hybrid work environment Potential future RRSP matching and professional development opportunities

What you’ll do

The role involves providing customer support, preparing quotations, and coordinating purchasing and inventory activities for construction products. The specialist will also collaborate with outside sales representatives to develop new sales opportunities and maintain accurate system data.

Requirements

Candidates need 5+ years of experience in sales support, purchasing, or customer service, preferably within the industrial distribution or construction materials sector. Strong organizational skills and a proactive, detail-oriented mindset are essential.

Benefits

• Extended health benefits • 3 weeks vacation • Hybrid work environment • Potential future RRSP matching • Professional development opportunities

Listed skills

• Time management · Preferred
• Shopify · Preferred
• Graphic Design · Preferred
• Communication · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Sales Support
• Inside Sales
• Purchasing Coordination
• Inventory Management
• Customer Relationship Management
• Quoting
• Order Management
• Product Sourcing
• Time Management
• Communication
• Graphic Design
• Shopify
• E-commerce Platforms

Job areas

• Sales
• Customer Service & Support
• Construction
• Logistics
• Administrative