Student Experience “The BASEMENT” Employee

Position Department: Student Experience Position School: Administration: No School Overview: The Basement is part lounge, part performance venue, all fun! The staff in this unique on-campus location will be challenged to provide: high quality experiences, friendly greetings, and a clean and welcoming environment. Duties include providing superior customer service, facility maintenance, and monitoring of programs and activities. Responsibilities: Responsibilities: Ensure overall safety of the facility during daily operations Supervise operations which include; facility check-in, daily inspection and straightening chairs, and facility programs. Follow the daily attendant checklist and perform all other duties as assigned. Daily Checklist: Check supplies and track what is needed Make sure the chairs are orderly Organize equipment pieces, e.g., rack pool table balls immediately Complete a facility walkthrough every 30 minutes Assist programs as needed (sound system, storage closet) Attend to cleaning schedule duties including conference rooms/green room/lobby Assist patrons as needed Answer phone/ monitor front entrance Assure patrons are following facility rules Follow opening and closing checklist Staff Expectations Show up on time for shifts Communicate with co-workers Check all staff communications before starting each shift (SLACK, email) Wear a staff shirt Complete all staff responsibilities Staff Documentation System (Full-time staff and Student Managers will track employee performance): All employees will be part of an employee performance tracking system. This system will be used to prioritize hiring/re-hiring, staff promotions, and staff scheduling. Positive notes will be given to staff for the following: Picking up shifts last minute Attending to extra cleaning duties Exceptional customer service Employee of the month Taking initiative Negative notes will be given to staff for the following: Listening to headphones during work Not attending to duties (cleaning, walkthroughs) Lack of communication (showing up late, missing shifts, etc) Loss of employment can result in negative documentation Academic Years Preferred: Any Academic Year Will Be Considered Wage: 9 Wage Frequency: Hourly Is this position funded through Federal Work Study dollars?: No Preferred Start Date: ASAP Act 153 Clearance Required: No Required To Pass a Motor Vehicle Report Check (If driving on behalf of the University): No Required to Pass a Credit Check: No Additional Posting Information: None Special Applicant Instructions: None Commitment to Diversity: Robert Morris University is committed to increasing diversity in our community and actively pursues individuals from all backgrounds. Additionally, RMU complies with all applicable federal, state and local laws and provides equal opportunity in all educational programs and activities, admission of students and conditions of employment for all qualified individuals regardless of race, color, sex, religion, age, disability, sexual orientation, or national origin. Reasonable Accommodation Notice: Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please email humanresources@rmu.edu or call us at (412) 397-6270 if you require a reasonable accommodation to apply for a job or to perform your job.

Ensure the safety and cleanliness of the facility while providing high-quality customer service to patrons. Duties include performing regular facility walkthroughs, managing check-ins, and assisting with program operations.

Applicants must be students of any academic year capable of following a daily checklist and adhering to staff expectations. Reliability, punctuality, and the ability to communicate effectively via Slack and email are required.

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Facility Maintenance
• Safety Monitoring
• Communication
• Time Management
• Organization
• Conflict Resolution
• Equipment Management
• Facility Repair And Maintenance
• Slack (Software)
• Employee Performance Management
• Operations
• Proactivity
• Scheduling
• Prioritization

• Customer Service & Support
• Hospitality
• Administrative
• Sports & Recreation
• Security & Safety
• Employee Experience Manager
• Facilities Specialist / Coordinator
• Business Services and Administration Managers Not Elsewhere Classified
• Facilities Managers

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week