Patient Journey Partner- Nephrology & Rheumatology

Job summary

The Patient Journey Partner acts as a key liaison between stakeholders and Roche to foster trust, collaboration, and the appropriate use of products. They are responsible for planning account activities, implementing omnichannel engagement strategies, and collaborating across functions to address stakeholder needs.

Job details

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position Patient Journey Partner - Nephrology & Rheumatology (Ontario) Location: Candidates must be based in the Greater Toronto Area (GTA) A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche. At Roche, we're at the forefront of medical innovation, developing groundbreaking therapies that go beyond managing symptoms in immune-mediated rheumatological and glomerular disease. We are committed to revolutionizing patient outcomes and advancing kidney health by integrating our global expertise in diagnostics with cutting-edge treatments. We're dedicated to challenging the current state of Nephrology, which is why we're developing a broad portfolio for immunologically driven kidney diseases that takes us closer to a cure. As a Patient Journey Partner in our Customer Engagement chapter, you will have the opportunity to influence and create meaningful connections with stakeholders by fostering a sense of trust and partnership and bringing value to this therapeutic area. Your curiosity and passion for networking will fuel your ability to understand the needs & priorities of our customers while enabling you to forge strong relationships and unlock new opportunities for collaboration and innovation. If you are a dedicated professional driven to challenge the status quo and make a tangible difference in the lives of patients, join us and help us shape the future of medicine. The Opportunity: You are acting as the key liaison between stakeholders and Roche, leveraging your influence to foster impactful relationships, trust, and collaboration within the Nephrology & Rheumatology team, thereby driving meaningful connections and use of Roche products. You are ensuring appropriate use of Roche's products, sharing benefits and risks with Health Care Practitioners in a truthful and balanced manner. You are collaborating with cross-functional colleagues to prioritize and plan account activities based on team priorities. You are partnering across functions to address stakeholder needs, prioritize solutions, and evaluate progress. You are implementing an omnichannel approach to engage stakeholders with Roche's offerings. You are participating in a peer-to-peer coaching and mentorship model within self-organizing teams. You are embracing self-directed learning and experiential growth as part of the working culture. Who you are: You possess a University degree in scientific, economic, or business field and you bring 5+ years' of experience in life sciences or healthcare sector. You have the ability to build strong relationships with external stakeholders and deliver tailored solutions. You demonstrate an understanding of fast-paced, competitive market dynamics and the Canadian healthcare system. You prove expertise in stakeholder engagement and partnering, and are comfortable leveraging digital tools for improved stakeholder experience. You have the ability to travel 40% depending on the business need (Overnight travel - frequent). Preferred: You hold an advanced degree and experience Rheumatology & Nephrology is a great asset. You have 2+ years experience in pharmaceutical sales or account management experience. Relocation benefits are not available for this posting. The expected salary range for this position based on the primary location of Mississauga is 136,936.00 and 179,728.50 of hiring range. Actual pay will be determined based on experience, qualifications, and other job-related factors as determined by the company. We use artificial intelligence to screen, assess or select applicants for this role. This posting is for an existing vacancy at Hoffmann-La Roche Ltd. Who we are A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Let’s build a healthier future, together. Roche is an Equal Opportunity Employer.

What you’ll do

The Patient Journey Partner acts as a key liaison between stakeholders and Roche to foster trust, collaboration, and the appropriate use of products. They are responsible for planning account activities, implementing omnichannel engagement strategies, and collaborating across functions to address stakeholder needs.

Requirements

Candidates must possess a university degree in a scientific, economic, or business field and have at least 5 years of experience in the life sciences or healthcare sector. Proficiency in stakeholder engagement, knowledge of the Canadian healthcare system, and the ability to travel frequently are required.

Listed skills

• Account Management · Preferred
• Relationship Building · Preferred
• Cross-Functional Collaboration · Preferred
• Pharmaceutical Sales · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Stakeholder engagement
• Account management
• Relationship building
• Nephrology
• Rheumatology
• Life sciences
• Healthcare system knowledge
• Omnichannel engagement
• Strategic planning
• Cross-functional collaboration
• Digital tools
• Peer-to-peer coaching
• Market dynamics
• Pharmaceutical sales
• Market Dynamics
• Glomerular Diseases
• Patient Positioning
• Influencing Skills
• Self-Directed Learning
• Curiosity
• Account Management
• Customer Engagement
• Creativity
• Innovation
• Life Sciences
• Mentorship
• Pharmaceutical Sales
• Coaching
• Stakeholder Engagement
• Honesty

Job areas

• Healthcare
• Sales
• Science & Research
• Consulting
• Rheumatology Physician
• Physician (Other)
• Generalist Medical Practitioners
• Physicians, All Other

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