Rochester Midland CorporationVerified Job Source

Technical Services Manager

SK
On-site
Posted Aug 25, 2026
1 position

$85,000–$100,000 / year

Opens an external site

Employment type: Full-time
Experience level: Senior · 5+ years
Minimum education: Bachelor’s degree
Posting language: English
Working hours: 40 hours per week

Job summary

The Technical Services Manager provides advanced consultative support and troubleshooting for water treatment applications at customer sites. They are responsible for maintaining equipment, managing customer relationships, and identifying new business opportunities.

Job details

JOB SUMMARY: The Technical Services Manager provides an advanced level of service and consultation to the customer’s applications needs related to water treatment. This position performs advanced troubleshooting and optimization, while maintaining best in class quality standards. It also delivers our value proposition to the customer to secure recurring business, customer satisfaction and long-term customer loyalty. ESSENTIAL JOB FUNCTIONS * Provide in-depth advice on customer applications for optimal performance results * Perform consultative support for new installations, equipment calibrations, including remote monitoring and feeding technology * Service the mechanical installation and secure performance and reliability of pumps, piping, chemical feed systems, storage tanks and other connected systems * Maintain and develop the relationship with customers and key stakeholders along with the sales account manager * Deliver customer technical training as required * Identify new business opportunities and transfer sales leads to the sales teams * Provide comprehensive customer service report according to RMC policies using RMC tools * Properly maintain all Company-owned equipment e.g. tools, instruments, safety equipment and vehicle * Complete all administrative requirements including basic skills/safety training courses * Manage inventory / supplies required at customer site * Deliver upon service KPIs, including safety, productivity, customer satisfaction * Secure conditions for safe operations, according to existing RMC & Customer policies, procedures * Perform similar/related duties as needed EDUCATION/ SPECIAL LICENSES OR CERTIFICATION: * Bachelor’s degree in chemistry, engineering, or related field required * Valid driver’s license EXPERIENCE: * Minimum of 5 years of maintenance and water treatment industry related experience required * Expert level knowledge of water treatment fundamentals, practices, and terminology SKILLS: * Excellent presentation, verbal, and written communication skills * Deep knowledge base in cooling, boiler, wastewater and food sanitation * Proficient in the use of monitoring and diagnostic tools * Able to build professional customer presentations using MS Office tools * CRM software COMPETENCIES: * Analytical * Problem Solving * Planning, priority setting, and time management * Autonomous * Ability to succeed in a fast-paced environment * Quality and detail oriented * Teamwork * Transparency in communication PHYSICAL REQUIREMENTS/ WORKING CONDITIONS: * Sit or stand for extended periods of time * Capability to move up to 60 lbs. by hand and 300lbs with use of hand truck * Ability to climb stairs and ladders * Visual acuity necessary to utilize computers and electronic devices * Extra hours and some travel may be required

What you’ll do

Requirements

Candidates must hold a bachelor's degree in chemistry, engineering, or a related field and possess at least 5 years of experience in maintenance and water treatment. Expert knowledge of water treatment fundamentals and the ability to perform physical site tasks are required.