Sales Associate (Product Advisor) | Market Mall

Who we are At Rocky, we feel our best in nature and we feel our best when we nurture ourselves with nature. That's why for over 25 years we've been students of this glorious Earth — formulating everyday essentials that nurture your skin, body, and hair, all crafted with care here in the Canadian Rockies. Our 14 locations nationwide are designed to bring nature indoors. Crafted from natural materials, they guide customers through immersive sensorial experiences anchored by our signature sink — unique to each location. Growing our culture-focused team means finding those who share the belief that we are a part in the greater ecosystem, working together to make a positive impact in our communities and for the Earth. Are you a natural fit for the new world of Rocky? The position The Product Advisor is responsible for creating a memorable, authentic, and sudsy experience in our stores, for all customers. Utilizing a wealth of natural product knowledge & experience, you will advise our customers on the journey towards a natural product, or a whole new lifestyle. This is a permanent part-time position requiring a minimum availability of 15 hours per week. What you'll be doing Consistently set the example by demonstrating personal customer service and selling skills aligned to Rocky’s service standards and expectations Encourage, support, and share knowledge with team members to cultivate team spirit Participate in the completion of in-store presentation to defined brand standard to create an optimal and consistent shopping experience Share customer feedback and observations with the Store Leader to foster continuous improvement Address customer concerns and complaints readily and with intent Strive to drive revenue and performance metrics including revenue, ATV, and conversion Report quality issues timely and ensure all products on sales floor meet our brand standards for quality and presentation Support a consistent customer experience through tidying, replenishment and other tasks assigned; self-manage to identify tasks that positively contribute to the in-store experience Does this sound like you? You have proven success in offering extreme customer service in a retail setting You are a team player and a kind person You have a love for natural products and a desire to share your passion with your team and your customers You have an ability and passion to have fun, laugh and promote kindness You have a fearlessness to 'give it a go' You have a flexible schedule and are available to work evenings, weekends, and holidays. this position requires a minimum availability of 15 hours per week, including at least two closing shifts per week and availability on two out of three weekend days (Friday, Saturday, Sunday) What's in it for you? This position pays $15.00 - $17.00 per hour, based on experience, with the opportunity to earn a monthly retail bonus Significant product discounts and quarterly allowances Share in Rocky's success - The Great Game profit sharing program Access to a dedicated Rocky coach to help you optimize your potential The opportunity to participate in Culture Club organized activities Application We are accepting applications for the Product Advisor position until suitable candidate are found. Eligibility: Candidates must be legally authorized to work in Canada. Apply online or drop by our store with a resume, we would love to meet you!

The Product Advisor creates authentic customer experiences by providing expert advice on natural products and lifestyle changes. They are also responsible for maintaining brand standards through store presentation, replenishment, and driving performance metrics.

Candidates must have proven success in retail customer service and a passion for natural products. Availability for evenings, weekends, and holidays is required, with a minimum of 15 hours per week.

• Monthly Retail Bonus • Product Discounts • Quarterly Allowances • Profit Sharing Program • Professional Coaching • Culture Club Activities

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Retail Sales
• Product Knowledge
• Teamwork
• Conflict Resolution
• Inventory Replenishment
• Visual Merchandising
• Communication Skills

• Retail
• Sales
• Customer Service & Support

Minimum education

High school

Minimum experience

0+ years

Apply by

Oct 13, 2026

Posting language

English

Working hours

15 hours per week