customer serviceassociate

At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve. We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors. You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills. So, if you’re looking to do what you love, we could be a perfect match. By joining the RONA family, you’ll enjoy many benefits, such as: An inclusive and safe working environment Promotion of work-life balance Exclusive employee discounts Benefits: insurance (certain conditions apply), annual salary review, etc. Access to the GreenShield+ telemedicine platform, including virtual consultations with healthcare professionals and pharmacy services Opportunities for advancement within the company An employer that’s involved in the community Teamwork and ongoing training A comprehensive training program for all new hires A student incentive program And much more! Become the expert our customers need to make their projects a reality! Thanks to your expertise and passion, you'll turn every interaction into a memorable experience, while developing your skills in a dynamic environment. Your role: Greet customers warmly and ensure an excellent customer experience Assess customer needs and provide well informed and specialized advice about products Present merchandise (including through demos), emphasize item features, and recommend complementary items Contribute to the merchandising of products in your department (e.g., displays, visual presentation, labelling, signage) Stay informed of new products and their technical applications Contribute to the achievement of sales targets Stay informed of promotions and flyers Work in accordance with the store’s policies and procedures on loss prevention and health and safety Other related tasks to ensure the store runs smoothly What we're looking for: Experience in a similar sales role Excellent customer service skills Strong analytical skills If selected for an interview, please advise our Store team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs. RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.

The associate is responsible for greeting customers, assessing their needs, and providing specialized product advice to drive sales. They also handle product merchandising, including displays and signage, while ensuring adherence to safety and loss prevention policies.

Candidates should have experience in a similar sales role and possess excellent customer service skills. Strong analytical skills are also required to effectively assist customers and meet sales targets.

• Inclusive and safe working environment • Work-life balance promotion • Exclusive employee discounts • Insurance • Annual salary review • GreenShield+ telemedicine platform • Opportunities for advancement • Community involvement • Teamwork and ongoing training • Comprehensive training program for new hires • Student incentive program

• Customer servicePreferred
• SalesPreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Sales
• Analytical Skills
• Product Demonstration
• Merchandising
• Loss Prevention
• Health and Safety Compliance
• Needs Assessment

• Retail
• Customer Service & Support
• Sales

Minimum experience

0+ years

Apply by

Sep 3, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Entry level