Dispatcher

At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve. We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors. You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills. So, if you’re looking to do what you love, we could be a perfect match. Be a pillar of operational excellence! As a dispatcher, you’ll play a key role in optimizing delivery efficiency, balancing customer needs with RONA operational standards. Your role: Schedule delivery requests per company policies and specific customer needs to enhance efficiency Review shipping notes to identify and correct errors (e.g., street names, duplicates, SKUs) Optimize delivery routes to maximize vehicle capacity and reduce travel time and distance Assign vehicles and drivers to routes while ensuring proper management of specialty products Conduct daily checks to ensure all next-day orders are planned and ready Communicate staffing and equipment requirements to manager and handle daily operations (calls, emails) Coordinate with dispatch to address requests, maintain driver logs, and resolve issues in real time What we're looking for: Experience in logistics scheduling and coordination, with experience in logistics scheduling, factoring in delivery constraints, traffic, and vehicle specifics Understanding of building materials and related products, as well as inventory levels Leadership skills, with a talent for motivating, delegating and communicating effectively Keen attention to detail and quick adaptability to the unexpected By joining the RONA family, you’ll enjoy many benefits, such as: An inclusive and safe working environment Promotion of work-life balance Exclusive employee discounts Benefits: insurance (certain conditions apply), annual salary review, etc. Access to the GreenShield+ telemedicine platform, including virtual consultations with healthcare professionals and pharmacy services Opportunities for advancement within the company An employer that’s involved in the community Teamwork and ongoing training A comprehensive training program for all new hires A student incentive program And much more! If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs. RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.

The dispatcher is responsible for scheduling delivery requests and optimizing routes to maximize vehicle capacity and efficiency. They coordinate driver assignments, manage specialty products, and resolve real-time operational issues.

Candidates need experience in logistics scheduling and coordination, specifically considering delivery constraints and traffic. Knowledge of building materials and strong leadership skills for motivating and delegating are also required.

• Inclusive and safe working environment • Work-life balance promotion • Exclusive employee discounts • Insurance • Annual salary review • GreenShield+ telemedicine platform • Opportunities for advancement • Community involvement • Teamwork and ongoing training • Comprehensive training program • Student incentive program

• Problem solvingPreferred
• LeadershipPreferred
• Attention to detailPreferred
• CommunicationPreferred
• Inventory managementPreferred

Identified from the job description. Confirm important requirements above.

• Logistics Scheduling
• Route Optimization
• Coordination
• Leadership
• Communication
• Attention To Detail
• Inventory Management
• Staffing Management
• Driver Log Maintenance
• Problem Solving

• Logistics
• Retail
• Transportation
• Management & Leadership
• Manufacturing

Minimum experience

2+ years

Apply by

Sep 4, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Entry level