Internet Fulfillment Associate

At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve. We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors. You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills. So, if you’re looking to do what you love, we could be a perfect match. By joining the RONA family, you’ll enjoy many benefits, such as: An inclusive and safe working environment Promotion of work-life balance Exclusive employee discounts Benefits: insurance (certain conditions apply), annual salary review, etc. Opportunities for advancement within the company An employer that’s involved in the community Teamwork and ongoing training A comprehensive training program for all new hires A student incentive program And much more! Become a member of our Internet Fulfillment team! Deliver an exceptional customer experience by processing every internet order with accuracy and speed. Your attention to detail and commitment to providing great service will be the driving force behind your success! Your role: Respond quickly to customer and associate needs in a friendly and professional manner Ensure merchandise is in good condition, accurately accounted for, and delivered to customers on-time Pull merchandise safely for loading onto delivery trucks and help customers and staff move merchandise safely Seek out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise Communicate information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to RONA programs Maintain a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates Other related tasks to ensure the store runs smoothly What we're looking for: Must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance Customer service oriented and results driven Ability to establish priorities and to take action Safety oriented Ability to understand and perform basic arithmetic (addition, subtraction) 6 months experience using a computer, including inputting, accessing, modifying, or outputting information 6 months experience using a handheld device (e.g., mobile phone, tablet, iPod) to enter, access, and output information If selected for an interview, please advise our Store team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs. RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.

The Internet Fulfillment Associate is responsible for processing internet orders with accuracy and speed, ensuring an exceptional customer experience. This includes pulling merchandise safely, assisting customers, and maintaining a safe work environment.

Candidates must be customer service oriented, able to lift 25 pounds, and have basic computer skills. A minimum of 6 months experience with computers and handheld devices is required.

• Health Insurance • Annual Salary Review • Opportunities for Advancement • Teamwork and Ongoing Training • Comprehensive Training Program • Student Incentive Program

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Attention to Detail
• Safety Orientation
• Basic Arithmetic
• Computer Skills
• Handheld Device Usage

• Retail
• Customer Service & Support
• Logistics
• Trades
• Manufacturing

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week

Seniority

Entry level