Service and Return Desk Associate

Job summary

Greet customers and manage the exchange or return of merchandise according to company policy. Handle cash reports, rental vehicle paperwork, and ensure cashiers have necessary supplies for their shifts.

Job details

At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve. We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors. You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills. So, if you’re looking to do what you love, we could be a perfect match. By joining the RONA family, you’ll enjoy many benefits, such as: An inclusive and safe working environment Promotion of work-life balance Exclusive employee discounts Benefits: insurance (certain conditions apply), annual salary review, etc. Access to the GreenShield+ telemedicine platform, including virtual consultations with healthcare professionals and pharmacy services Opportunities for advancement within the company An employer that’s involved in the community Teamwork and ongoing training A comprehensive training program for all new hires A student incentive program And much more! Become a member of our service and returns team! Welcome our customers! Turn every interaction into a positive experience with your communication skills and commitment to great service. Your talents will be key and contribute to the success of our store. Your role: Greet customers warmly and ensure a good customer experience Exchange or return merchandise according to company’s policy Produce and balance the cash report at the end of each shift Prepare paperwork for rental vehicles and follow up Be aware of current promotions and flyers Ensure each cashier has the necessary items to accomplish their tasks (cash register tape, credit cards application forms, bags etc.) Comply with policies and procedures regarding loss prevention, breakage of goods and health and safety Other related tasks to ensure the store runs smoothly What we're looking for: Strong communications skills Excellent customer service Cashier and customer service experience would be an asset If selected for an interview, please advise our Store team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs. RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.

What you’ll do

Greet customers and manage the exchange or return of merchandise according to company policy. Handle cash reports, rental vehicle paperwork, and ensure cashiers have necessary supplies for their shifts.

Requirements

Strong communication and customer service skills are required. Previous experience as a cashier or in customer service is considered an asset.

Benefits

• Inclusive and safe working environment • Work-life balance • Employee discounts • Insurance • Annual salary review • Telemedicine platform • Virtual healthcare consultations • Pharmacy services • Opportunities for advancement • Community involvement • Teamwork and ongoing training • Comprehensive training program • Student incentive program

Listed skills

• Customer service · Preferred
• Cash handling · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Communication Skills
• Cash Handling
• Merchandise Returns
• Loss Prevention
• Cashiering

Job areas

• Retail
• Customer Service & Support