Product Support Technician - Canada

Job summary

Provide technical support, customer service, and installation training to dealers, including shop-based and field installations across Canada and the US. Diagnose equipment issues, prepare accurate service reports, maintain customer relationships, and collaborate with the technical team.

Job details

Product Support Technician Rototilt Inc. is the Canadian supplier of industry‑leading tiltrotators and accessories. All Rototilt products are engineered and manufactured in Vindeln, Sweden, and distributed worldwide. Rototilt Inc. is currently seeking a Product Support Technician to join our team. This role is responsible for delivering exceptional customer service, technical support, and training to our dealer network. Product Support Technician Responsibilities Include: · Maintain a valid passport and be available for extensive travel throughout Canada and the US. · Provide installation training and technical guidance to dealers. · Deliver excellent customer service and technical support. · Produce timely, accurate, and detailed service reports. · Communicate effectively to build and maintain strong customer relationships. · Perform both shop‑based and field installations. · Diagnose technical issues and determine appropriate solutions. · Collaborate with the technical team and share information across the organization. · Take pride in your workmanship and maintain high-quality standards. Requirements · Strong knowledge of heavy equipment electrical and hydraulic systems, with the ability to read schematics to diagnose, test, and repair equipment · Comfortable using digital tools, including downloading and uploading operational programs · Proven service background with 2–5 years of relevant experience on mobile equipment · Ability to travel, work flexible hours, and adapt to changing schedules and priorities · Highly organized with the ability to respond quickly to customer needs · Excellent verbal and digital communication skills · Focused, energetic, and detail‑oriented, with a strong sense of urgency Rototilt Will Supply · Company‑provided vehicle · Specialized tools and equipment · Laptop computer and mobile phone · Competitive compensation package · Comprehensive factory and in‑field training · Ongoing technical and parts support · Health benefits program All applicants will be reviewed, and suitable candidates will be contacted for an interview.

What you’ll do

Provide technical support, customer service, and installation training to dealers, including shop-based and field installations across Canada and the US. Diagnose equipment issues, prepare accurate service reports, maintain customer relationships, and collaborate with the technical team.

Requirements

Requires 2–5 years of relevant mobile equipment service experience and strong knowledge of heavy equipment electrical and hydraulic systems, including the ability to read schematics and diagnose, test, and repair equipment. Candidates must be comfortable with digital tools, able to travel extensively and work flexible hours, and have strong communication, organizational, and customer-service skills.

Benefits

• Company-Provided Vehicle
• Specialized Tools And Equipment
• Laptop Computer
• Mobile Phone
• Competitive Compensation Package
• Factory And In-Field Training
• Ongoing Technical And Parts Support
• Health Benefits Program

Listed skills

• Customer service · Preferred
• Organization · Preferred
• adaptability · Preferred
• Communication · Preferred
• Technical Support · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Heavy Equipment Electrical Systems
• Hydraulic Systems
• Reading Schematics
• Technical Troubleshooting
• Equipment Testing And Repair
• Digital Tools
• Downloading And Uploading Operational Programs
• Installation Training
• Technical Support
• Customer Service
• Service Reporting
• Customer Relationship Building
• Field Installation
• Communication
• Organization
• Adaptability

Job areas

• Customer Service & Support
• Trades
• Engineering
• Manufacturing
• Transportation