Senior Manager, Business Operations

Job Description What is the opportunity? Join RBC Global Asset Management as Senior Manager, Business Operations, supporting Canada Operations and the Global Operations Transformation Office in executing strategic initiatives aligned with GAM Canada Operations' objectives. Partner with senior operations leaders, technology leaders, and diverse stakeholders to drive business operations, improve team efficiency, and execute strategic priorities. You will serve as a business manager and strategic partner, focusing on performance management, operational excellence, and strategic execution. What will you do? Partner with Canada Operations leadership to shape and monitor strategic priorities, ensuring alignment with business objectives and supporting the development of business plans, technology roadmaps, and performance metrics Develop, track, and report on Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs), establishing a central reporting function to ensure information is transmitted efficiently and accurately across stakeholders Oversee operational management including budgeting, headcount planning, resource allocation, and spend tracking against budgetary forecasts with regular variance analysis Conduct diagnostic analyses, create financial models to assess ROI for strategic initiatives, and perform competitive benchmarking to identify emerging trends and opportunities Lead the communications strategy by crafting quarterly materials, building strategic presentations, and relaying annual/quarterly/monthly accomplishments and priorities to stakeholders Track execution of strategic initiatives, ensuring deliverables are met and issues are escalated and resolved quickly while managing ad-hoc requests with agility Drive continuous improvement by proactively identifying opportunities to streamline processes and enhance operational efficiency and effectiveness across the department Champion a high-performance environment that encourages excellence, accountability, innovation, and inclusion where diverse perspectives are valued What do you need to succeed? Must Have 8+ years of experience in strategy, operations, or consulting, preferably with large global organizations supporting Technology or Operations functions Proven experience supporting senior executives in business management or senior program leadership capacity Exceptional organizational, planning, and execution skills with the ability to manage multiple priorities in parallel Strong analytical mindset and AI competency with ability to interpret complex data and deliver actionable insights in a fast-paced, dynamic environment. Superior interpersonal skills with highly developed relationship management capabilities to effectively manage relationships across GAM, partners, and external vendors Nice to Have Master’s degree in finance, Technology, Business, or related field (MBA in Finance, Strategy, or Technology preferred) AI certifications/competency and experience with emerging technologies Proven track record delivering innovative solutions from concept to change management Excellent knowledge of MS Office including Word, Excel, and PowerPoint What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable Leaders who support your development through coaching and managing opportunities Ability to make a difference and lasting impact Work in a dynamic, collaborative, progressive, and high-performing team Opportunities to do challenging work Opportunities to take on progressively greater accountabilities Access to a variety of job opportunities across business and geographies Job Skills Artificial Intelligence (AI), Client Counseling, Critical Thinking, Customer Relationship Management (CRM), Decision Making, Group Problem Solving, Long Term Planning, Organizational Change Management, Results-Oriented, Solutions Development Additional Job Details Address: RBC CENTRE, 155 WELLINGTON ST W:TORONTO City: Toronto Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: WEALTH MANAGEMENT Job Type: Regular Pay Type: Salaried Posted Date: 2026-08-10 Application Deadline: 2026-09-07 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs. Pay Range The expected pay range for this position is: $90,000.00 - $140,000.00 The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay rage for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable. You have the potential to earn RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals. Our Employment Opportunities At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

The Senior Manager will partner with leadership to shape strategic priorities, monitor performance metrics, and oversee operational management including budgeting and resource allocation. They will also lead communication strategies and drive continuous improvement initiatives to enhance operational efficiency across the department.

Candidates must have 8+ years of experience in strategy, operations, or consulting, with a proven track record of supporting senior executives. Strong analytical skills, AI competency, and exceptional organizational abilities are required to manage complex initiatives in a fast-paced environment.

• Bonuses • Flexible benefits • Competitive compensation • Stock options • Coaching • Professional development

• Data analysisPreferred
• Project managementPreferred
• Problem solvingPreferred

Identified from the job description. Confirm important requirements above.

• Business operations
• Strategic planning
• Performance management
• Financial modeling
• Data analysis
• Relationship management
• Project management
• Budgeting
• Operational excellence
• Communication strategy
• Artificial intelligence
• Critical thinking
• Decision making
• Problem solving
• Change management
• Reporting
• Business Metrics
• Operational Efficiency
• Workplace Inclusivity
• Organizational Change Management
• Relationship Management
• Accountability
• Business Operations
• Business Objectives
• Variance Analysis
• Emerging Technologies
• Strategic Prioritization
• Planning
• Microsoft Excel
• Artificial Intelligence
• Asset Management
• Customer Relationship Management
• Management
• Change Management
• Decision Making
• Communication
• Consulting
• Continuous Improvement Process
• Critical Thinking
• Performance Management
• Finance
• Financial Modeling
• Forecasting
• Geography
• Leadership
• Innovation
• Interpersonal Communications
• Problem Solving
• Key Performance Indicators (KPIs)
• Key Risk Indicator

• Management & Leadership
• Finance & Accounting
• Consulting
• Data & Analytics
• Technology
• Director of Business Operations
• Operations Manager (General)
• Manufacturing Managers
• General and Operations Managers

Minimum education

Master’s degree

Minimum experience

10+ years

Posting language

English

Working hours

38 hours per week