Service Associate, Operations

Job summary

The Service Associate will support the Entitlements & Tax Reporting Team by facilitating the accurate processing of dividends, bond interest, and tax reporting. Responsibilities include overseeing cash dividend payments, settling entitlements, and reconciling ledger balances.

Job details

Job Description What is the opportunity? Support Entitlements & Tax Reporting Team in the facilitation & maintenance of accurate and timely processing of Dividends, Bond Interest and tax reporting for all 2 million + RBC clients on our book of record. What will you do? Oversight of Cash Dividend payments and processing guidelines Settlement of entitlements due to external parties Reconciliation of ledger balances, due-bill adjustments, etc. Utilize various internal applications and resources to carry out entitlement related operations Coordinate with internal and external parties, maintain great working relationships Must Have Strong Team Building skills Problem solving skills and willingness to take initiative Excellent organizational and time management skills Strong communication skills High client service focus Nice to Have Advanced proficiency in the Microsoft Office Suite, with expert-level capabilities in Excel (pivot tables, VLOOKUP, macros) and Word (track changes, complex formatting). Completion of CSC. Experience in similar operational role related to corporate action and entitlement activities. What's in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. Ability to make a difference and lasting impact Work in a dynamic, collaborative, progressive, and high-performing team Opportunities to do challenging work Opportunities to take on progressively greater accountabilities Job Skills Active Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time Management Additional Job Details Address: 180 WELLINGTON ST W:TORONTO City: Toronto Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: WEALTH MANAGEMENT Job Type: Regular Pay Type: Salaried Posted Date: 2026-09-14 Application Deadline: 2026-09-28 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Our Employment Opportunities At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

What you’ll do

The Service Associate will support the Entitlements & Tax Reporting Team by facilitating the accurate processing of dividends, bond interest, and tax reporting. Responsibilities include overseeing cash dividend payments, settling entitlements, and reconciling ledger balances.

Requirements

Candidates should possess strong team building, problem-solving, and communication skills with a high focus on client service. Proficiency in Microsoft Office, particularly Excel and Word, is preferred, along with experience in operational roles related to corporate actions.

Benefits

• Professional development opportunities • Collaborative work environment • Inclusive workplace

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Data analysis · Preferred
• Microsoft Excel · Preferred
• Microsoft Office · Preferred
• Critical Thinking · Preferred
• Microsoft Word · Preferred
• Communication Skills · Preferred
• Team building · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Team building
• Problem solving
• Organizational skills
• Time management
• Communication skills
• Client service
• Microsoft Office
• Excel
• Word
• Corporate actions
• Entitlement processing
• Reconciliation
• Data analysis
• Active learning
• Critical thinking
• Operational delivery
• Vlookups
• Workplace Inclusivity
• Active Learning
• Customer Service
• Communication
• Critical Thinking
• Excel Macros
• Pivot Tables And Charts
• Settlement
• Innovation
• Problem Solving
• Operations
• Wealth Management
• Proactivity
• Time Management
• Tax Consulting
• Team Building
• Process Improvement

Job areas

• Finance & Accounting
• Customer Service & Support
• Administrative
• Operations Associate
• Brokerage Clerk
• Statistical, Finance and Insurance Clerks
• Brokerage Clerks