Canada’s most visited museum and preeminent field research institute, with a collection of more than 18 million objects.
Toronto, Ontario
Opened in 1914, ROM (Royal Ontario Museum) showcases art, culture, and nature from around the world and across time. Today, ROM houses more than 18 million objects, from Egyptian mummies to contemporary sculpture, from meteorites to dinosaurs. ROM is the most visited museum in Canada and one of the top ten museums in North America. It is also the country’s preeminent field research institute, with a diverse range of experts who help us understand the past, make sense of the present, and shape a shared future. Just as impressive is ROM’s facility—a striking combination of heritage architecture and the cutting-edge Michael Lee-Chin Crystal, which marks the Museum as an iconic landmark and global cultural destination. We live on in what we leave behind.
On-site · Toronto
The Assistant Manager will lead front-of-house operations and support behind-the-scenes initiatives to ensure an exceptional visitor experience. Responsibilities include managing a large team, overseeing ticketing and contact centre operations, and executing operational projects to improve efficiency.
On-site · Toronto
The Contact Centre Representative serves as the primary point of contact for museum visitors via phone, email, and online platforms. Responsibilities include managing ticketing and membership sales, resolving visitor inquiries, and maintaining accurate records of all interactions.
On-site · Toronto
The Security Guard is responsible for monitoring security systems, conducting patrols, and ensuring the safety of museum visitors, employees, and artifacts. They must also respond to emergency situations, manage crowd control during events, and investigate security incidents.
On-site · Toronto
The photographer is responsible for producing high-quality digital photography and assets to support the documentation, preservation, and promotion of museum collections. This includes digitizing analog materials, managing studio workflows, and collaborating with curatorial teams to fulfill imaging requests.
On-site · Toronto
The AV Technician & Media Production Assistant will monitor, maintain, and troubleshoot audiovisual systems across museum galleries and public spaces. They will also support media production workflows, including equipment setup, content delivery, and technical assistance for events.
On-site · Toronto
The Visitor Experience Concierge acts as the welcoming face of the museum by greeting guests, managing entry points, and operating coat check services. They also assist visitors with ticketing, memberships, and museum planning while maintaining operational readiness in front-of-house areas.
On-site · Toronto
Serve as the primary point of contact for visitors and members via phone, email, and chat to provide information and resolve inquiries. Responsibilities include processing ticketing and membership sales, conducting outbound outreach, and managing digital visitor feedback.
On-site · Toronto
Lead and support a large front-of-house team to deliver exceptional visitor experiences across various museum touchpoints. Oversee operational initiatives including workforce scheduling, technology implementation, budgeting, and process improvement.
On-site · Toronto
The Visitor Experience Concierge serves as the welcoming face of the museum, managing entry points, coat check, and ticketing stations. They are responsible for greeting guests, handling visitor concerns, and supporting museum planning and memberships.
On-site · Toronto
The Gallery Activation Coordinator oversees the daily operations of gallery learning spaces, including staff supervision, budget management, and administrative tasks. They also lead the development and delivery of interactive educational programming to enhance visitor experiences.
On-site · Toronto
Ensure the safety and security of the museum's employees, visitors, and artifacts through proactive patrolling and monitoring of security systems. Respond to emergencies, manage crowd control during events, and conduct detailed incident investigations.
On-site · Toronto
Maintain and troubleshoot audiovisual systems across museum exhibitions, galleries, and public venues. Support media production workflows, including equipment preparation, content capture, and digital asset management.
On-site · Toronto
Produce high-quality digital photography and assets for the documentation, preservation, and promotion of museum collections. This includes digitizing analog materials and managing digital assets and metadata for long-term preservation.
On-site · Toronto
The Coordinator will manage the daily delivery of ROMKids programs, including camps and clubs, while providing operational leadership and support to staff and volunteers. They are responsible for program logistics, curriculum development, and ensuring a safe, inclusive environment for children and families.
On-site · Toronto
The Assistant Manager oversees the daily delivery of ROMKids programming, including camps and early years initiatives, while providing leadership to staff and volunteers. They also contribute to curriculum development, program logistics, and the maintenance of safe, inclusive learning environments.
On-site · Toronto
Develop and execute comprehensive public relations and media campaigns to increase public awareness and visitor attendance for museum exhibitions and initiatives. Manage media relationships, coordinate onsite visits, and handle internal communications and crisis management strategies.
On-site · Toronto
Lead the day-to-day operations of the Museum Store, ensuring an exceptional visitor experience and seamless retail execution. Manage front-line staff, oversee merchandising strategies, and handle operational tasks such as cash management and scheduling.
On-site · Toronto
Lead retail business operations across in-store and e-commerce channels to drive revenue growth and optimize operational performance. Oversee merchandise buying, product development, and team leadership to enhance visitor engagement and financial sustainability.
On-site · Toronto
Deliver exceptional customer service and process retail transactions using Shopify POS to enhance the visitor experience. Maintain visually appealing merchandise displays and provide information regarding museum exhibitions and amenities.
On-site · Toronto
The Group Sales Coordinator is responsible for generating new business and managing relationships with diverse clients to increase group visitation and revenue. This includes coordinating all logistics from initial inquiry to post-visit follow-up and collaborating with internal departments for seamless execution.
