ServiceNow Strategic Portfolio Management (SPM) Consultant

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM. Responsibilities * Facilitate SPM-focused workshops to understand client portfolio management processes, demand intake, resource planning, and project delivery frameworks * Define and communicate a clear SPM vision and roadmap, aligning ServiceNow SPM capabilities (Demand Management, Project Portfolio Management, Resource Management, Agile Development) with business strategy and outcomes * Own and manage the SPM product backlog, prioritizing features such as demand intake, project tracking, capacity planning, and financial management * Collaborate with stakeholders to identify dependencies across SPM modules (e.g., Demand → Project → Resource → Financials) and drive logical implementation sequencing * Act as a strategic advisor to optimize portfolio visibility, investment planning, and resource utilization through SPM capabilities * Lead sprint planning, backlog refinement, and reviews with a focus on iterative delivery of SPM solutions * Analyze existing portfolio and project management processes to identify opportunities for improved governance, prioritization, and execution * Serve as the primary liaison between business stakeholders and technical teams, ensuring alignment on SPM strategy, configuration, and outcomes * Drive stakeholder adoption of standardized demand, project, and resource management processes * Ensure delivery of scalable solutions that support enterprise portfolio management, Agile delivery, and hybrid project environments Required Qualifications * 5–7 years of ServiceNow experience, including ServiceNow Administrator Certification * Hands-on experience implementing and supporting ServiceNow SPM modules (Demand Management, Project Portfolio Management, Resource Management, Agile Development) * Experience as a Business Analyst or Systems Analyst supporting SPM implementations and portfolio management transformations * 3–5 years of client-facing experience in a consulting or advisory role, with strong stakeholder management skills * 3+ years working in Agile environments (Scrum, SAFe), preferably delivering ServiceNow or SPM solutions * Strong understanding of portfolio management, project delivery lifecycles, and resource planning * Proven experience with project governance, demand prioritization, and portfolio reporting * Experience with financial tracking, budgeting, and forecasting within project or portfolio management tools * Demonstrated ability to perform business and technical requirements analysis, process mapping, and solution design * Strong knowledge of ITIL/ITSM principles and how they align with enterprise portfolio management Preferred Qualifications * ITIL Foundation Certification * ServiceNow SPM-specific certifications (e.g., Certified Implementation Specialist – SPM) * Experience integrating ServiceNow SPM with tools such as Jira, Azure DevOps, or other Agile/project management platforms * Familiarity with portfolio prioritization frameworks, capacity planning, and investment governance models * Knowledge of financial management concepts such as CapEx/OpEx tracking and ROI analysis * Experience with enterprise Agile frameworks (e.g., SAFe) and their integration with portfolio management * Understanding of enterprise architecture or governance frameworks such as COBIT or Lean Portfolio Management At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmcanada.com/careers/life-at-rsm/rewards-and-benefits.html [https://rsmcanada.com/careers/life-at-rsm/rewards-and-benefits.html]. RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Canadian uniformed service; Canadian Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at careers@rsmus.com [careers@rsmus.com]. At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range. Compensation Range: $86,500 - $138,500 Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.

Facilitate SPM-focused workshops to align ServiceNow capabilities with business strategy and manage the product backlog for demand, project, and resource planning. Serve as a strategic advisor to optimize portfolio visibility and drive stakeholder adoption of standardized project management processes.

Requires 5-7 years of ServiceNow experience with hands-on implementation of SPM modules and a strong background in business or systems analysis. Candidates must possess 3-5 years of client-facing consulting experience and a solid understanding of Agile environments and project governance.

• Competitive compensation package • Flexibility in schedule • Total rewards program

• ScrumPreferred
• Business analysisPreferred

Identified from the job description. Confirm important requirements above.

• ServiceNow SPM
• Demand Management
• Project Portfolio Management
• Resource Management
• Agile Development
• Stakeholder Management
• Business Analysis
• Systems Analysis
• Portfolio Governance
• Financial Management
• ITIL
• Scrum
• SAFe
• Process Mapping
• Solution Design

• Technology
• Consulting
• Management & Leadership
• Software
• Finance & Accounting

Minimum education

Professional degree

Minimum experience

5+ years

Posting language

English

Working hours

40 hours per week