Front Of House Shift Leader

Job summary

Front-of-House Client Sales Specialist – RUMBLE BOXING Sell the Experience. Own the First Impression. Drive the Studio Forward. Rumble Boxing is a premium, high-energy boxing-inspired fitness brand built on community, intensity, and results. We’re looking for a Front-of-House Client Sales Specialist who thrives in a fast-paced environment, loves people, and is motivated by performance. This role is the first and last impression of the studio. You’ll drive membership and class-pack sales, manage leads, and deliver a professional, high-touch client experience every shift. Why You’ll Thrive Here…

Job details

Front-of-House Client Sales Specialist – RUMBLE BOXING Sell the Experience. Own the First Impression. Drive the Studio Forward. Rumble Boxing is a premium, high-energy boxing-inspired fitness brand built on community, intensity, and results. We’re looking for a Front-of-House Client Sales Specialist who thrives in a fast-paced environment, loves people, and is motivated by performance. This role is the first and last impression of the studio. You’ll drive membership and class-pack sales, manage leads, and deliver a professional, high-touch client experience every shift. Why You’ll Thrive Here Sales-driven environment with clear targets and accountability Direct impact on studio growth and revenue High-energy culture that values confidence, professionalism, and hustle Opportunity to grow into leadership roles (FOH Lead, Assistant Manager, Studio Manager) A team-first environment with strong training and support What You’ll Own Sales & Revenue Sell memberships and class packs through in-person, phone, and digital follow-up Convert leads into booked classes, trials, and memberships Follow up daily on inquiries, leads, and no-shows Hit and exceed weekly and monthly sales goals Communicate promotions, pricing, and studio offerings with confidence Client Experience Welcome every client with energy and professionalism Deliver a smooth check-in process and positive first class experience Handle client questions, concerns, and feedback quickly and respectfully Build relationships that support retention and referrals Front-of-House Operations Keep the front desk clean, organized, and ready for peak traffic Support opening/closing duties and daily studio checklists Manage phone, email, and internal communications promptly Support the Studio Manager with administrative tasks as needed Your Background 2–3+ years of sales experience (fitness, hospitality, retail, or service environments preferred) Confident communication skills (in-person and phone) Comfortable working toward targets and KPIs Strong organization and attention to detail Able to work mornings, evenings, weekends as required Who You Are Outgoing, personable, and confident in conversations Competitive in a healthy way — you like winning and being measured Reliable, punctual, and professional Coachable and open to feedback Calm under pressure and able to multitask during busy rushes What You Get Competitive hourly pay + performance-based incentives Free Rumble classes Retail and Personal Training discounts Paid training and coaching on the Rumble sales process Growth opportunities across studios and leadership roles A fast-paced, high-energy team environment Why This Role Matters The Client Sales Specialist is a revenue driver and culture carrier. You set the tone at the front desk, turn interest into action, and help create a studio experience that keeps members coming back.

What you’ll do

Drive studio revenue by selling memberships and class packs while managing leads and follow-ups. Ensure a premium client experience by managing the front-of-house operations and providing professional check-in services.

Requirements

Requires 2-3+ years of sales experience in fitness, hospitality, or retail environments. Candidates must be confident communicators comfortable working toward targets and available for flexible shifts including weekends.

Benefits

• Competitive hourly pay • Performance-based incentives • Free Rumble classes • Retail and Personal Training discounts • Paid training and coaching • Growth opportunities

Listed skills

• Training · Preferred
• Front Desk · Preferred
• Check-in · Preferred
• Leadership · Preferred
• Attention to detail · Preferred
• Client · Preferred
• Energy · Preferred
• Sales · Preferred
• Process · Preferred
• Communication · Preferred
• Coaching · Preferred
• Administrative · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Sales
• Lead Conversion
• Customer Relationship Management
• Client Experience
• Communication Skills
• KPI Management
• Multitasking
• Organization
• Administrative Support
• Conflict Resolution
• Retail Sales
• Hospitality