Organizational Change Manager

Job summary

Lead end-to-end organizational change management and business readiness for complex technology-enabled transformations in the public sector. Develop communication strategies, conduct impact assessments, and leverage AI tools to support user adoption and stakeholder engagement.

Job details

Russell Tobin & Associates is hiring on behalf of one of its esteemed clients. Job Title: Senior Organizational Change Manager Location: Edmonton, Alberta (Remote within Canada; occasional on-site meetings may be required) Duration: 249 Business Days with Possible Extension Client: Public Sector Pay Rate: CAD$90-110/hr Position Overview We are seeking an experienced Senior Organizational Change Manager to lead organizational change and business readiness activities for complex business transformation and technology-enabled initiatives within a public-sector environment. The successful candidate will develop and execute change management strategies, assess organizational impacts, engage stakeholders, develop communications and training materials, and support successful adoption of new processes and technologies. The role requires strong experience working with leadership, project teams, business stakeholders, and end users across multiple levels of an organization. Must Have: Bachelor’s degree or diploma in Computer Science, Information Technology, Business Analysis, Information Systems, Public Administration, Business Administration, Organizational Development, Communications, Human Resources, Adult Learning, Project Management, or a related discipline. 7+ years of experience developing and implementing change management strategies, business readiness plans, stakeholder engagement plans, communications plans, and change impact assessments. 7+ years of experience leading Organizational Change Management activities for business transformation and technology-enabled projects. 7+ years of experience developing effective stakeholder communication materials such as newsletters, FAQs, user guides, and presentations. 3+ years of experience working as an Organizational Change Manager on a multi-year project within Government or another public-sector organization impacting 50+ staff. 2+ years of experience implementing citizen services portals and business workflow applications on ServiceNow. 2+ years of experience supporting licensing, regulatory, permitting, or citizen-facing service transformation initiatives. 5+ years of experience working in Agile, Scrum, and/or hybrid project delivery environments. Preferred Qualifications Agile certification. Prosci Change Management certification or designation. 7+ years of experience developing and delivering communications and presentations to multiple organizational levels, including executive management, program sponsors, steering committees, managers, and end users. 7+ years of experience building effective working relationships with leadership and stakeholders. 1+ year of experience leveraging and evaluating AI-assisted tools for developing communication materials, training content, presentations, knowledge articles, and stakeholder engagement artifacts. 1+ year of experience using AI and Generative AI tools to support change management, stakeholder engagement, communications, training development, and business readiness activities. Key Responsibilities Lead end-to-end Organizational Change Management (OCM) activities for business transformation and technology-enabled projects. Develop and implement comprehensive change management strategies, plans, and business readiness plans. Conduct change impact assessments and identify appropriate mitigation strategies. Assess stakeholder groups, organizational impacts, readiness requirements, risks, dependencies, and potential resistance to change. Develop and execute stakeholder engagement and communication strategies throughout the project lifecycle. Create clear and effective communications, including newsletters, FAQs, user guides, presentations, knowledge articles, and stakeholder engagement materials. Develop and deliver communications and presentations to various organizational levels, including executive management, program sponsors, steering committees, managers, branch leaders, and end users. Develop and coordinate training and knowledge-transfer materials to support successful adoption of new processes, technologies, and business capabilities. Support the implementation of citizen services portals and business workflow applications using the ServiceNow platform. Support transformation initiatives involving licensing, regulatory, permitting, and citizen-facing services. Work closely with business and technical teams to ensure stakeholders are prepared for organizational, process, and technology changes. Build and maintain strong working relationships with leadership, stakeholders, project teams, and business representatives. Work effectively within Agile, Scrum, and hybrid project delivery environments. Monitor adoption, readiness, stakeholder feedback, and change-related risks, and recommend appropriate actions to improve business readiness and user adoption. Leverage Artificial Intelligence (AI) and Generative AI tools to support change management, communications, stakeholder engagement, training development, knowledge management, and business readiness activities. Evaluate AI-assisted content to ensure accuracy, quality, relevance, accessibility, and alignment with organizational requirements. If this opportunity matches your experience and career goals, please share your most updated resume for consideration.

What you’ll do

Lead end-to-end organizational change management and business readiness for complex technology-enabled transformations in the public sector. Develop communication strategies, conduct impact assessments, and leverage AI tools to support user adoption and stakeholder engagement.

Requirements

Requires a bachelor's degree and 7+ years of experience in change management, specifically within government or public sector environments. Must have experience with ServiceNow, Agile delivery, and implementing citizen-facing service portals.

Listed skills

• Scrum · Preferred
• Project management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Organizational Change Management
• Stakeholder Engagement
• Business Readiness Planning
• Change Impact Assessment
• Communications Strategy
• ServiceNow
• Agile Methodology
• Scrum
• Generative AI
• Training Development
• Public Sector Transformation
• Project Management
• Knowledge Management
• Executive Presentation
• Business Process Transformation
• Risk Mitigation

Job areas

• Management & Leadership
• Government & Public Sector
• Consulting
• Technology
• Human Resources