Community Support Worker (Term Contract)

Job summary

The Community Support Worker will provide trauma-informed support to individuals experiencing homelessness, addiction, and poverty within a shelter environment. Responsibilities include monitoring participant well-being, managing incidents, performing conflict resolution, and maintaining a safe, hygienic facility.

Job details

Community Support Worker (CSW) Chilliwack, BC | 6-month term contract $26.52/hour Various Shifts | Days, Evenings & Overnights Are you passionate about supporting vulnerable individuals and making a meaningful difference in your community? Ruth & Naomi's Mission is looking for compassionate, dependable, and motivated Community Support Workers to join our Pillars/Pathways Shelter team! In this role, you'll work directly with individuals experiencing homelessness, poverty, addiction, and other complex challenges. You'll help provide a safe, welcoming, and hope-filled environment where people are treated with dignity, supported through difficult circumstances, and connected with resources that can help them move forward. What You'll Do Build positive, respectful relationships with shelter participants while maintaining healthy professional boundaries. Provide compassionate, trauma-informed support to individuals experiencing challenging circumstances. Help maintain a safe, welcoming, and supportive shelter environment. Monitor participant well-being, respond to concerns, and assist with conflict resolution and de-escalation. Respond appropriately to incidents and emergencies, including administering First Aid when required. Complete incident reports and communicate important information to team members. Support participants in accessing appropriate community resources and services. Perform regular cleaning, sanitization, and site maintenance duties to ensure a safe and hygienic environment. Work collaboratively with shelter staff and community partners to support continuity of care. What You'll Bring Certificate or diploma in Social Services or a related field, or equivalent relevant work experience. Understanding of homelessness, addiction, mental health, and trauma-informed care. Strong communication, interpersonal, and conflict-resolution skills. Ability to remain calm, professional, and compassionate in challenging situations. Sound judgment and the ability to respond appropriately to crises. Strong teamwork skills, flexibility, and a positive attitude. First Aid, FoodSafe, Naloxone, WHMIS, and crisis intervention training, or willingness to obtain required certifications. Ability to maintain confidentiality and professional boundaries. Willingness to complete a vulnerable sector Criminal Record Check as a condition of employment. Compensation & Benefits $26.52 per hour Training opportunities. Schedule Our shelter operates 24 hours a day, 7 days a week, with morning, afternoon, and overnight shifts. Scheduling may include weekends and statutory holidays based on operational needs. This is an on-site, active position involving walking, standing, cleaning, and occasional lifting. Why Join Us? At Ruth & Naomi's Mission, we believe in second chances, the value of every person, and the power of hope. As a Community Support Worker, you'll be part of a dedicated team providing safety, dignity, and compassionate care to individuals navigating some of life's most difficult circumstances. If you're someone who leads with compassion, works well under pressure, and wants to make a meaningful impact in the lives of others, we'd love to hear from you! View the full Job Description HERE!

What you’ll do

The Community Support Worker will provide trauma-informed support to individuals experiencing homelessness, addiction, and poverty within a shelter environment. Responsibilities include monitoring participant well-being, managing incidents, performing conflict resolution, and maintaining a safe, hygienic facility.

Requirements

Candidates must possess a certificate or diploma in Social Services or equivalent relevant work experience. Applicants should have an understanding of trauma-informed care and be willing to obtain certifications such as First Aid, FoodSafe, and Naloxone training.

Benefits

• Training opportunities

Listed skills

• Conflict Resolution · Preferred
• First Aid · Preferred
• crisis intervention · Preferred
• Communication · Preferred
• interpersonal skills · Preferred
• Teamwork · Preferred
• case management · Preferred
• Mental Health Support · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Trauma-informed care
• Conflict resolution
• De-escalation
• First aid
• Crisis intervention
• Communication
• Interpersonal skills
• Teamwork
• Professional boundaries
• Incident reporting
• Case management
• Addiction support
• Mental health support
• Trauma Informed Approaches
• De-escalation Techniques
• Positivity
• Compassion
• First Aid
• Mental Health
• Social Work
• Confidentiality
• Conflict Resolution
• Crisis Intervention
• Incident Reporting
• Scheduling
• Trauma Care
• Sanitization

Job areas

• Social Services
• Customer Service & Support
• Security & Safety
• Community Support Worker
• Social / Human Services Assistant
• Social Work Associate Professionals
• Social and Human Service Assistants

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