Keyholder

Job summary

Support daily store operations by opening and closing the store, securing it, and ensuring company policies are followed. Serve customers, facilitate sales, maintain visual and merchandise standards, support inventory tasks, and guide team members.

Job details

Company Description RW&CO. is a fashion retailer known for modern, versatile apparel and accessories designed for work, leisure, and special occasions. The brand’s pre-fall collections highlight contemporary styles that balance comfort and sophistication. Team members are encouraged to share a passion for fashion and customer experience while working in a dynamic retail environment. RW&CO. offers opportunities to learn about current trends, build product knowledge, and contribute to a stylish, customer-focused store culture. Role Description The Keyholder is a part-time, on-site role located in Edmonton, AB, responsible for supporting daily store operations and delivering an excellent customer experience. In this role, the Keyholder assists with opening and closing procedures, secures the store, and ensures company policies are followed. Day-to-day tasks include greeting customers, assessing their needs, recommending products, and facilitating sales transactions. The Keyholder maintains visual standards, organizes merchandise, and supports inventory activities such as restocking and markdowns. This role also involves guiding team members on store standards, helping resolve customer concerns, and contributing to a positive and inclusive work environment. Qualifications Strong Customer Service and Customer Experience skills, with the ability to build rapport and respond to diverse customer needs. Retail Sales and Product Knowledge skills to recommend appropriate styles and drive sales performance. Clear and professional Communication skills for interacting with customers, teammates, and supervisors. Previous retail or keyholder experience, including familiarity with opening/closing procedures and point-of-sale systems, is an asset. Ability to stand for extended periods, move merchandise, and work flexible shifts including evenings, weekends, and holidays. Reliable, detail-oriented, and comfortable working in a fast-paced, team-focused environment.

What you’ll do

Support daily store operations by opening and closing the store, securing it, and ensuring company policies are followed. Serve customers, facilitate sales, maintain visual and merchandise standards, support inventory tasks, and guide team members.

Requirements

Previous retail or keyholder experience, including familiarity with opening and closing procedures and point-of-sale systems, is an asset. Candidates should have strong customer service, sales, product knowledge, and communication skills, be able to handle physical retail work, and work flexible shifts.

Listed skills

• Point-of-sale systems · Preferred
• Customer service · Preferred
• Reliability · Preferred
• Product Knowledge · Preferred
• Attention to detail · Preferred
• Communication · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Customer Experience
• Retail Sales
• Product Knowledge
• Communication
• Opening And Closing Procedures
• Point-Of-Sale Systems
• Visual Merchandising
• Inventory Management
• Team Guidance
• Problem Resolution
• Reliability
• Attention To Detail

Job areas

• Retail
• Customer Service & Support
• Sales
• Management & Leadership

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