Specialist, Customer Service Representative

Job summary

The Specialist, Customer Service Representative acts as a customer advocate to ensure service expectations are met and exceeded. Responsibilities include analyzing incoming orders, maintaining account profiles, and coordinating with service partners to schedule pickups.

Job details

Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America. Compensation for this role is $55,000 annually. The role may also be eligible for bonus or commission pay. Actual compensation may vary due to factors such as experience and skill set. At RXO, exceptional customer service is at the heart of our success. As the Specialist, Customer Service Representative, you’ll work to ensure our internal and external customers receive the highest level of service from RXO. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of. What your day-to-day will look like: Act as an advocate and champion of the customer to fulfill, meet and exceed their expectations Analyze incoming orders to determine if the team can handle the order under quoted constraints of customer agreement, and offer alternatives if necessary Maintain, update and utilize account profiles to ensure that the requirements are documented and an accurate representation of the customer’s service expectations, processes and measurements Establish a plan to align service partners for success Review available capacity within the shipping region (if known) and schedule pickup appointments within predefined guidelines At a minimum, you’ll need: 1 year of experience in transportation or customer service It’d be great if you also have: Bachelor's degree 2 years of experience in a call center environment Ability to work independently, with little or no supervision and/or in a team environment Excellent verbal and written communication skills Positive, can-do attitude to achieve goals Excellent interpersonal and communication skills to effectively interact with internal and external customers, law enforcement, claims adjusters, etc., and to influence business/function leaders Strong organizational and investigative skills Does this sound like you? Check out what else RXO has to offer. Why Join Us: Our Benefits Supplemental medical, dental, and vision plans to keep you at peak performance Pension plan with an employer matching contribution Company-paid disability and life insurance Mental health resources and Employee & Family Assistance Program (EFAP) Career and Leadership Development Programs Paid time off, company holidays, and volunteer days Our Culture Our values are the key to our unique culture and our ability to deliver for everyone we serve. We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships. The Next Step Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here.

What you’ll do

The Specialist, Customer Service Representative acts as a customer advocate to ensure service expectations are met and exceeded. Responsibilities include analyzing incoming orders, maintaining account profiles, and coordinating with service partners to schedule pickups.

Requirements

Candidates must have at least 1 year of experience in transportation or customer service. A bachelor's degree and 2 years of call center experience are considered preferred qualifications.

Benefits

• Supplemental medical • Dental • Vision plans • Pension plan • Employer matching contribution • Company-paid disability insurance • Life insurance • Mental health resources • Employee & Family Assistance Program • Career and Leadership Development Programs • Paid time off • Company holidays • Volunteer days

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• interpersonal skills · Preferred
• Account Management · Preferred
• Communication Skills · Preferred
• scheduling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Transportation
• Order analysis
• Account management
• Scheduling
• Communication skills
• Interpersonal skills
• Organizational skills
• Investigative skills
• Problem solving
• Teamwork
• Independent work
• Communication
• Influencing Skills
• Influencing Without Authority
• Customer Service
• Advocacy
• Call Center Experience
• Time Off Management
• Mental Health
• Leadership Development

Job areas

• Customer Service & Support
• Logistics
• Transportation
• IT Customer Service Representative
• Server Administrator
• Systems Aministrators
• Network and Computer Systems Administrators