Field Service Engineer

Job summary

Inspect, maintain, troubleshoot, set up, and commission packaging machines at customer sites, and provide technical training and production support. Support in-house assembly and acceptance testing, develop preventive maintenance concepts and service agreements, and respond proactively to customer requests involving technical issues, spare parts, service interventions, and retrofits.

Job details

Rychiger Canada Inc., is a leader in end-of-line packaging automation, delivering custom-engineered solutions for filling, sealing, cartoning, case packing, tray packing, and palletizing. The company designs and manufactures all equipment in-house at its Toronto facility, ensuring quality, reliability, and seamless integration. Focused on innovation and customer satisfaction, Rychiger Canada provides fully integrated, turn-key systems supported by mechanical, electrical/control engineering, and after-sales service teams. As extension of our dedicated Rychiger Service hub North America customer service team, we are searching for a full-time Field Service Engineer. Your tasks and duties · Execution of inspection, maintenance and troubleshooting on installed machines in the field. · Execution of setting-up and commissioning of new machines at our customers. · Provide technical training and production support at the customer facility. · Cooperate and support the assembly of the machine and execution of acceptance tests in-house. · Provide technical assistance in developing customized preventive maintenance concepts and service agreements. · Process customer requests regarding technical machine errors, spare parts, service interventions and retrofits with a proactive approach. Our job requirements · Basic technical education with further education in automation, electrical or mechanical engineering. · Proven experience as service engineer. · Willingness to travel in North America and if required around the world (>60%). · Proactive and customer centric behavior. · Social skills as a team player. · Proficiency in MS office products, ERP and CRM. Hourly wage $39-$52/hr, commensurate with experience. Rychiger Canada Inc., welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. This job posting is being advertised to fill an existing vacancy within Rychiger Canada Inc.

What you’ll do

Inspect, maintain, troubleshoot, set up, and commission packaging machines at customer sites, and provide technical training and production support. Support in-house assembly and acceptance testing, develop preventive maintenance concepts and service agreements, and respond proactively to customer requests involving technical issues, spare parts, service interventions, and retrofits.

Requirements

Candidates need a basic technical education with further education in automation, electrical, or mechanical engineering, as well as proven service engineer experience. The role requires willingness to travel more than 60% in North America and potentially worldwide, customer-focused and proactive behavior, teamwork skills, and proficiency with Microsoft Office, ERP, and CRM systems.

Listed skills

• Preventive Maintenance · Preferred
• Troubleshooting · Preferred
• Customer service · Preferred
• Teamwork · Preferred
• Microsoft Office · Preferred
• ERP · Preferred
• CRM · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Machine Inspection
• Preventive Maintenance
• Troubleshooting
• Machine Commissioning
• Technical Training
• Production Support
• Mechanical Engineering
• Electrical Engineering
• Automation
• Customer Service
• Spare Parts Coordination
• Service Agreements
• Teamwork
• Microsoft Office
• ERP
• CRM

Job areas

• Engineering
• Manufacturing
• Customer Service & Support
• Trades

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