Customer Service Coordinator II

Job summary

The Customer Service Coordinator supports shop management through effective customer communication, scheduling, and inventory control. They are responsible for managing repair orders, coordinating maintenance tasks, and performing clerical duties to ensure branch productivity.

Job details

Job Seekers can review the Job Applicant Privacy Policy by clicking here. Job Description: About Ryder For almost 100 years, Ryder has provided customers around the world with integrated transportation, logistics, and supply chain management solutions that enhance the way they do business. Building and maintaining a fleet takes time, resources, and expertise few companies can spare. At Ryder, we have a long history of investing in our employees and providing a collaborative team-based culture that encourages growth across all levels and positions. We are a Fortune 500 company with 800+ locations and over 40,000 employees across the US and Canada! Employee satisfaction is part of our culture. About the Job: Type: Full-time/Permanent Wage: $48000-$52000 Shifts:Monday- Friday and Sunday – Thursday: 3pm-11:30pm Location: Woodstock, Ontario Why Ryder? 10 days of Paid Time Off upon hire Excellent benefits package after 30 days (Medical, Dental & Vision) Retirement Benefits including Defined Contribution Pension Plan (DCPP), Group Registered Retirement Savings Plan (RRSP) and Deferred Profit Sharing Plan (DPSP) Employee discount of 15% on Ryder stock A safe, friendly and respectful work environment Recognized by Forbes as one of Canada's Best Employers in 2025 Summary The Customer Service Coordinator will support the shop management process through timely customer communications and scheduling, inventory ordering and stocking, repair follow up, and maintenance file management. Assist with cost savings and customer retention across area. Essential Functions Customer Service: improve the quality and consistency of customer communications and meet customer's expectations Perform customer relationship activities to include customer interface, issue resolution, and customer satisfaction Execute customer communication protocol as it pertains to PM scheduling and follow up, breakdowns and vehicle status updates Work Flow Management: enhance branch productivity through effective work scheduling and planning Create repair order tasks and update work planning sheet Review maintenance reports to identify and schedule preventative maintenance, repair campaigns, and vehicles requiring follow-up Coordinate with rental counter to identify repair requirements, available substitute units and vehicle wash requirements Coordinate outside repair with vendors and customers Parts Management: contribute to cost containment through effective inventory planning and warranty Execute parts inventory management processes to include conducting physical inventory, parts ordering, receiving, stocking, managing purchase orders and parts invoice, and coordinating parts pick-up and delivery Make recommendations on min-max levels to the inventory planning team Manage parts obsolescence Ship warranty and return parts Organize and ensure cleanliness in the parts room Administrative Effectively handle all incoming shop calls Clerical duties within the shop operations which include vehicle maintenance files Process all Accounts Payable Create repair orders for technicians Additional Responsibilities Performs other duties as assigned. Acute attention to detail Ability to communicate effectively, both verbally and in writing Effective phone skills Strong organizational, prioritizing, and multitasking skills Proven ability to make good decisions in a fast moving environment Skills and Abilities Strong computer skills to include spreadsheet and word processing software packages, Required Qualifications H.S. Diploma/GED, Required 3 years or more in customer service with issues resolution experience, Required Job Category Operations and Support This posting is for an existing vacancy. Our Culture & Commitment: At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety. Your Voice. Your Success. The Future We Build Together. Compensation Information: The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below: Pay Type: Hourly Minimum Pay Range: $48000 Maximum Pay Range: $52000 Ryder is an Equal Opportunity Employer: We value Diversity and Inclusion in the workplace and encourage all qualified candidates to apply including women, visible minorities, aboriginals and persons with disabilities. In accordance with our commitment to diversity and inclusion, Ryder welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment, selection, and assessment process. Should you require an accommodation, please inform the Human Resources representative of the nature of the accommodation requested so that we may discuss your needs with you. If you require assistance in order to apply, please contact us at 888-957-9337. Authorization to Work in Canada: As part of our commitment to compliance with employment and immigration laws, all applicants must have valid legal authorization to work in Canada. Maintaining this authorization is the responsibility of every employee and is a condition of continued employment. Important Note: Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned. All screening is conducted in accordance with applicable privacy and human rights legislation and is limited to information directly related to the requirements of the position. Security Notice for Applicants: Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through http://www.ryder.com/en-ca/careers. Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com. Current Employees: If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process. Job Seekers can review the Job Applicant Privacy Policy by clicking here.

What you’ll do

The Customer Service Coordinator supports shop management through effective customer communication, scheduling, and inventory control. They are responsible for managing repair orders, coordinating maintenance tasks, and performing clerical duties to ensure branch productivity.

Requirements

Candidates must have a high school diploma or GED and at least 3 years of experience in customer service with a focus on issue resolution. Strong organizational, communication, and computer skills are required to succeed in this fast-paced environment.

Benefits

• Paid time off
• Medical insurance
• Dental insurance
• Vision insurance
• Defined contribution pension plan
• Group registered retirement savings plan
• Deferred profit sharing plan
• Employee stock discount

Listed skills

• Customer service · Preferred
• Vendor Coordination · Preferred
• Communication · Preferred
• Multitasking · Preferred
• issue resolution · Preferred
• Data entry · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Issue resolution
• Inventory management
• Work scheduling
• Preventative maintenance
• Repair order management
• Data entry
• Communication
• Multitasking
• Organizational skills
• Spreadsheet software
• Word processing
• Accounts payable
• Vendor coordination
• Invoicing
• Planning
• Management
• Operations
• Problem Solving
• Accounts Payable
• Workflow Management
• Innovation
• Detail Oriented
• Customer Relationship Management
• Employee Satisfaction
• Customer Service
• Equities
• Market Data
• Clerical Works
• Computer Literacy
• Customer Communications Management
• Time Off Management
• Cleanliness
• Legislation
• Supply Chain Management
• Scheduling
• Purchasing
• Telephone Skills
• Immigration Law
• Spreadsheets
• Workplace Inclusivity
• Vehicle Maintenance
• Customer Retention
• Word Processing
• Labor Compliance
• File Management
• Cost Containment
• Physical Inventory
• Inventory Control Systems
• Inventory Planning

Job areas

• Logistics
• Customer Service & Support
• Administrative
• Transportation
• Manufacturing
• Customer Service Coordinator
• Customer Service Supervisor
• Sales and Marketing Managers
• First-Line Supervisors of Office and Administrative Support Workers

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