Application Support Lead - Open Text
- Calgary, AB
- Hybrid
- Posted Oct 16, 2026
- 1 position
Opens LinkedIn
- Employment type
- Contract
- Experience level
- Senior · 5+ years
- Posting language
- English
- Working hours
- 40 hours per week
- Seniority
- Mid-Senior level
- Application method
- Apply on LinkedIn (LinkedIn sign-in required)
Job summary
Lead L2/L3 support operations for OpenText platforms and related enterprise content management solutions, including production support, administration, maintenance, incident and problem resolution, and upgrades. Ensure platform stability and security, drive service improvements, and coordinate with business users, infrastructure teams, vendors, and application support teams to meet business and compliance needs.
Job details
Role Name: Application Support Lead - Open Text Location: Calgary, Alberta (Hybrid) Job Description: The OpenText Application Support Lead is responsible for the support, administration, maintenance, and continuous improvement of OpenText platforms and related enterprise content management (ECM) solutions. The role provides technical leadership for production support, manages incident and problem resolution, ensures platform stability and security, and serves as the primary liaison between business users, infrastructure teams, vendors, and application support teams. The individual will lead L2/L3 support operations, oversee upgrades and releases, drive service improvements, and ensure that OpenText solutions effectively support business-critical document management, records management, workflow automation, and compliance requirements.
What you’ll do
Lead L2/L3 support operations for OpenText platforms and related enterprise content management solutions, including production support, administration, maintenance, incident and problem resolution, and upgrades. Ensure platform stability and security, drive service improvements, and coordinate with business users, infrastructure teams, vendors, and application support teams to meet business and compliance needs.
Requirements
The role calls for technical leadership in supporting and maintaining OpenText platforms and enterprise content management solutions. It requires experience overseeing production support, incident and problem resolution, upgrades and releases, and solutions for document management, records management, workflow automation, and compliance.
Listed skills
- Incident Management · Preferred
- Workflow Automation · Preferred
- Compliance · Preferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- OpenText Platform Support
- Enterprise Content Management
- Production Support
- L2/L3 Support
- Incident Management
- Problem Resolution
- Platform Administration
- Platform Maintenance
- Platform Stability
- Platform Security
- Upgrades and Releases
- Service Improvement
- Document Management
- Records Management
- Workflow Automation
- Compliance
Job areas
- Technology
- Customer Service & Support
- Management & Leadership