Helpline Administrator

Facilities Management ensures SAIT's buildings and grounds are safe, functional and welcoming. Join a team dedicated to equipping learners and faculty with state-of-the-art spaces through sustainable growth. The Opportunity Job classification: A5904 - Administrative Assistant II # of positions: 1 Hourly Rate: $26.54 - $27.47 Placement within the range is typically based upon a review of skills, experience, and internal equity. Position End Date: February 5, 2027 Deadline to apply: 4:00PM, August 5, 2026 This position provides customer service and administrative support via the SAIT Facilities Management HELPline as well as general office administrative support to the Facilities Management department. The successful candidate is energetic, resourceful and tech savvy. You are an effortless computer and technology user and demonstrate excellent time management and organizational skills. You possess superior customer service skills and an have an aptitude for learning, problem solving and a growth mindset. \n How you'll contribute Manage Archibus/CMMS work requests. This includes: Entering work requests Setting priorities and providing updates on requests Opening, closing and searching work requests Entering time/costs Providing in-house training and support for SAITWorks Providing timely response on work request updates Provide customer service via HELPline phone and email Monitor HELPline phone and email inbox during regular business hours and respond to all calls and messages Dispatch emergency maintenance work requests to tradespersons Perform assigned duties as required, related to: Operations Committees Special projects Team building Office administration including requisition entry and Invoice processing Knowledge, implementation and use of AI systems for data generation and creation of Power BI charts, Excel charts, and dashboards for FM internal teams (Campus Services, Campus Workplace Services, Lockshop, Electronic Security, Operational Readiness) Administrative support functions for FM Internal Teams (Campus Services, Campus Workplace Services, Lockshop, Electronic Security, and Operational Readiness teams) Conduct on-site survey reviews and live walkthroughs to ensure no outstanding issues on a daily basis Qualifications Post-secondary diploma or a combination of applicable education & experience Facilities Management Professional (FMP), or willingness to obtain Proficient in Microsoft Office Suite, Basic knowledge of trade and building operations terminology Previous customer service experience Skills Required Excellent interpersonal and communication skills Excellent phone etiquette Excellent Customer Service skills Proficient in prioritizing multiple tasks Possess a high degree of energy and initiative Ability to work both independently with moderate or little supervision and as a part of a team Preferred Administrative Certificate/Education an asset Call Centre Experience an asset \n We sincerely thank all applicants for their interest in this opportunity. We understand how important communication is, and we are committed to following up with every candidate. Please know that each application is thoughtfully reviewed, and you will hear from us either way. Together, we build bold futures At SAIT, we equip you with the resources you need to shape bold futures for yourself and our communities. Eligibility and offerings may vary by employment contract and can include: - Generous top-up in lieu of time off and benefits - Professional development opportunities through access to LinkedIn Learning and discounted Continuing Education and Professional Studies courses - Access to Greenshield+ for virtual therapy at a reduced rate to support your well-being - Ability to contribute to RRSP or TFSA with reduced group rates - Excellent dining options on campus - Free access to our fitness facilities and group fitness classes About SAIT At SAIT, we’re building bold futures. We’re a community of tenacious problem-solvers, inventive thinkers, and passionate collaborators who believe in doing work that matters. Named one of Alberta’s Top Employers, we’re driven by a desire to create an impact in our community. If you’re looking for a place where purpose meets possibility, you’ve found it here. We’re committed to community and belonging Community and belonging is essential to achieving SAIT's vision to be a global leader in applied education. We encourage applications from women, Indigenous people, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Learn more about Community and Belonging at SAIT.

The role involves providing administrative support and customer service via the facilities management helpline, including managing work requests and dispatching emergency maintenance. Additionally, the incumbent will assist internal teams with data generation, reporting, and conducting on-site walkthroughs.

Candidates must possess a post-secondary diploma or equivalent combination of education and experience, along with proficiency in Microsoft Office. Strong customer service skills, excellent communication, and the ability to work both independently and within a team are essential.

• Generous top-up in lieu of time off • Professional development opportunities • Access to LinkedIn Learning • Discounted continuing education courses • Virtual therapy access • RRSP or TFSA contribution options • Dining options on campus • Fitness facilities access

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Administrative support
• Time management
• Organizational skills
• Problem solving
• Data entry
• Microsoft Office Suite
• Power BI
• Excel
• Communication skills
• Phone etiquette
• Tech savvy
• Interpersonal skills
• Prioritizing tasks
• Facilities management
• Resourcefulness
• Administrative Support
• Office Administration
• Energetic
• Organizational Skills
• Growth Mindedness
• Archibus
• Microsoft Excel
• Dashboard
• Customer Service
• Communication
• Equities
• Facility Management
• Leadership
• Invoicing
• Problem Solving
• Microsoft Office
• Operations
• Telephone Skills
• Time Management
• Team Building
• Tenacity
• Technical Acumen

• Administrative
• Customer Service & Support
• Management & Leadership
• Education
• Helpline Volunteer
• Maintenance Planner
• Mechanical Engineering Technicians
• First-Line Supervisors of Mechanics, Installers, and Repairers

Minimum education

Professional degree

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week